Sales Associate Customer Service
Resume:
Isela Figueroa
Tucson, AZ *****
*******@*****.***
Authorized to work in the US for any employer
Work Experience
Sales Associate
TJ Maxx
October 2021 to December 2021
• Rang up purchases
• Received and processed returns
• Stocked shelves
• Greeted customers
• Answered incoming calls
• Maintained a clean service environment
• Provided pleasant customer service
Sales Associate
Bath & Body Works - Tucson, AZ
September 2021 to November 2021
• Up-sold customers
• Assisted with returns
• Stocked the floor
• Responsible for store displays
• Maintained a clean service environment
• Provided pleasant customer service
• Answered incoming calls
• Conducted credit card transactions through POS System Retail Sales Associate
Macy's
February 2021 to June 2021
• Responsible for the women's department
• Up-sold customers
• Conducted credit card transactions through POS System
• Provided outstanding customer service and ensured guest satisfaction
• Managed dressing room
Sales Associate
Bath & Body Works - Tucson, AZ
September 2020 to December 2020
• Up-sold customers
• Assisted with returns
• Stocked the floor
• Maintained a clean service environment
• Provided pleasant customer service
• Answered incoming calls
Sales Associate
Dillard's, Inc. - Tucson, AZ
December 2019 to July 2020
• Reach daily sales goals
• Maintain a clean work environment
• Answered product and service related questions
• Made outbound calls to prospective customers
• Up-sold customers
• Responsible for jewelry department
• Placed orders
• Maintained a clean service environment
• Provided pleasant customer service
• Soldering charms
• Sizing/setting up watches
Merchandise and Inventory Representative
Nordstrom Rack - Tucson, AZ
May 2014 to August 2019
• Maintained current store, product and promotional knowledge to drive consistent sales.
• Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
• Provided every customer with professional and polite support for sales and service needs.
• Managed cash register operations using POS system including processing sales and returns.
• Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Organized appealing and engaging displays to capture customer interest and drive revenue growth.
• Awarded 2018 3rd quarter All Star for excellent customer service. Skills
• Customer service
• POS systems
• Inventory Control
• Organized and detail-oriented
• Visual Merchandising
• Retail Sales
• Cashiering
• Sales Support
• Upselling
• Typing
• Cold Calling
• Pricing
• Cleaning Experience
Assessments
Customer focus & orientation — Highly Proficient
April 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Cognitive ability — Proficient
March 2020
Combining pieces of information to form general rules or conclusions. Full results: Proficient
Retail customer service — Highly Proficient
April 2021
Comprehending and responding to retail customer needs Full results: Highly Proficient
Visual merchandising — Proficient
August 2019
Planning and maintaining commercial displays, interpreting planograms, and building relationships with store personnel.
Full results: Proficient
Verbal communication — Proficient
February 2020
Speaking clearly, correctly, and concisely
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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