Care Giver Service Representative

Germaine Chilton-Baxter

**** ********* **. *** ** 95828 925-***-****

E-mail: ***********@*****.***

OBJECTIVE

To obtain the position in a fast-paced and challenging work environment that provides an opportunity for advancement and professional development.

Summary of Qualifications

Seasoned in building value in products and up selling

Ability to multi-task and work under pressure

Exceptional leadership ability, time management and people skills

Excellent communicator, relates to diverse groups in various settings

Able to meet deadlines in an accurate and timely manner

Accounting, payroll

Data entry, typing, 10-key

Supervisory/managerial experience

Scheduling

Cash Handling Skills

Reliable, diligent, flexible

Professional Experience

CSR- Centene- Rancho Cordova, (8/6/18-Present)

Under direct supervision, I handle customer inquiries, including but not limited to PCP changes, grievances and provider search. Customer Service Representative services prospective members, enrolled members, providers, employers, vendors, and other customers. I am responsible for resolving all aspects of customer inquiries and complaints, for providing accurate and timely responses, and for entering accurate information into the customer database. Advised providers on claims status on paid and rejected claims. Fax EOB’s and RA to providers. Submit not found claims for research as well as help with Benefits and eligibility of members. Calling the pharmacy to verify if medication claims pay and if medication is covered or if PA and pain contract is need ETC. Crossed trained w/ CHW(California Health and Wellness) to assist the member’s with any questions or assistance they might need.

CSR-Kelly Services, Rancho Cordova, (11/16/17-8/5/18)

Under direct supervision, I handle customer inquiries, including but not limited to PCP changes, grievances and provider search. Customer Service Representative services prospective members, enrolled members, providers, employers, vendors, and other customers. I am responsible for resolving all aspects of customer inquiries and complaints, for providing accurate and timely responses, and for entering accurate information into the customer database.

Med-Tech/Caregiver- Empire Ranch ALF, Folsom CA, (12/14-5/17)

As a Med-tech I provide the residents with their medication. Reordered medication from the pharmacy and doctor’s office. Called the doctor’s office to get the correct orders and made sure the information was correct. I also contact the pharmacy to refill all the order for the residents and made sure the doctors’ orders were correct. Printed out the doctor orders and 602 forms when the resident’s went to the emergency room. Assisted nurses with any dressing changes they needed. I also did all end of life procedures paper work for funeral home, county office and preparing the body to be released to funeral home. I was in charge of destroying all expired medication. As a care giver I assisted with bed bathing and showers, food preparation and all needs of the resident.

Care Partner- Accent Care, Sac CA, (04/07-11/17)

Assisted with bed bathing and showers, food preparation, grocery shopping. All household duties and ran errands. Assisted the doctor with all in home procedures (ex; changing bandages and caring for all wounds). Gave insulin and medication injections caring for all wounds). Gave insulin and medication injections.

. Education

Charles A. Jones Skill and Business Center-Sacramento, CA CNA/HHA Certificate

St Paul’s High School-San Francisco, CA Diploma

References Available Upon Request

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