Sales Associate Customer Service

TIFFANY RUFFNER

**** ***** ******, ******, ** ***60

Ph: 540-***-****

*********@*****.***

Professional Summary

Friendly and enthusiastic with 4 years of specialization in customer service. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. Goal-oriented and dedicated to high levels of customer satisfaction and meeting aggressive work goals.

Skills

Customer and Personal Service

Active Listening

Critical Thinking

Reading Comprehension

Judgement and Decision Making

Time Management

Complex Problem Solving

Experience

Receiver/Unloader Aug 2013-Jul 2015

Walmart – Culpeper, VA

Applied labels to correct location on freights/pallets/merchandise.

Maintained a safe work area.

Managed freight deliveries.

Ensured all receiving documents are signed.

Maintained quality of merchandise.

Processed incoming freight for receiving.

Sales Associate Nov 2011-Jul 2013

Walmart – Culpeper, VA

Provided remarkable customer service.

Ability to work under pressure.

Promptly answer customer calls.

Ability to operate a cash register.

Followed proper procedure for handling claims.

Knowledge about all sections of store and products within each department.

Knowledge about fitting room procedures, sizing, colors, and rack rules.

Ensured that merchandise is properly labeled and priced.

Replenished stock from the warehouse.

Kept the floor clear of objects.

Followed all safety and emergency rules and regulations and ensured that all displays are secured properly.

Child Care Aide Jun 2008 -Aug 2010

Kid Central Daycare – Louisa, VA

Maintained a safe play environment.

Dressed children and changed diapers.

Observed and monitored children’s play activities.

Communicated with children’s parents or guardians about daily activities, behaviors, and related issues.

Sanitized toys and play equipment.

Kept records on individual children, including daily observations and information about activities, meals served, and medications administered.

Supported children’s emotional and social development, encouraging understanding of others and positive self-concepts.

Assisted in preparing food and serving meals and refreshments to children.

Read to children and teach them simple painting, drawings, and handicrafts, and songs.

Assisted in regulating children’s rest periods.

Education

High School Diploma Jun 2008

Culpeper County – Culpeper, VA

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