Remote healthcare benefits manager

Marc Doane

806-***-**** *************@*****.*** *09 Jean St. Pampa, TX 79065

PROFESSIONAL SUMMARY

Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Top-notch skills for troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding company goals to be a positive addition to any team.

Fine-tuned mindset

High volume Inbound call management

Emotional intelligence

Self-starter

Proactive listener

Expert multitasker

Complaint resolution

Excellent communication

Superb de-escalation abilities

empathy for others

EXPERIENCE

Cigna Health/Express Scripts/ Pharmacy Benefits Manager (commercial agent)

Express Scripts Pharmacy 2021- current

Own customer problems with pharmacy benefits from start to finish

Complete certifications and training for remote healthcare employment as a sub-contractor

Maintain steady 1 call resolution rate of 96.25% or higher (METRIX scores)

100 plus calls handled daily from home

Maintain daily attendance and security policies

Trained in all aspects of pharmacy related issues to include Medicare, Medicaid, insurance matters, specialty Rx, training strategies and mentoring both new and established employees in key procedures.

Assistant Grocery Manager

Top Value foods, 2018 - 2021

100 % improvement in minimized shrinkage and perishable product obsolescence by enforcing stock rotation policies and quickly clearing out aging items with deep-discount promotions.

Supported grocery manager with back-end requirements such as scheduling and training employees and monitoring inventory levels.

Kept department 100 % efficient by handling opening, closing, and routine operations management tasks.

Enhanced team efficiency and performance by 81 % by implementing and integrating more effective

Enlightened 60% of employees on all aspects of successful grocery operations and strategies for exceeding performance targets by astronomical values.

Kept costs under control with skilled management of inventory levels and stock rotation procedures.

Diligently prepared store for 100 % physical inventory audits, completing regular cycle counts to detect any discrepancies.

64 % improvement in minimized store losses, high energy training of team members how to spot and prevent theft.

Team Leader

World Class facility services, 2014 - 2017

Reviewed and Improved team performance by training employees in new techniques and monitoring daily activities by 54%

aggressively Kept team's work in line with strict standards of company policy. #1 team 3 years in a row under my implemented strategy.

Protected team members by observing work, identifying safety concerns, and removing hazards.

Warehouse Assistant supervisor

Batesville Casket Company, 2010 - 2014

Adhere to phone doctor training course skills

Answer/place inbound calls for high end casket orders

Assisted with speedy deliveries by quickly pulling and staging materials.

Aggressively met performance targets by loading and unloading delivery trucks with 100 % efficiency

Upheld strict OSHA safety requirements, operating equipment correctly, wearing protective gear, and removing safety hazards.

located out-of-stock and rare items for customers by carefully checking warehouse and off-site locations and / or vendors that I had built professional relationships with thru daily interactions

EDUCATION

A.S. Computer Science

ITT Technical college, Henderson, NV. 2017

Dean's list honor roll student thru entire enrollment

National online tutor

3.9 GPA

ITT Tech, Network Systems Administrator, computer sciences

Maintained Top 3 % in class

Industry leading Coursework in counter hacking and cyber-terrorism

10-week intensive work from home virtual agent boot camp training as a Cigna health pharmacy benefits manager / patient care advocate level 2

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