Associate Home Advisor

Sarah Stephanie Canales

**** ******** ******* **** ***, Carlsbad, CA 92009

661-***-**** **************@*****.***

SUMMARY STATEMENT

Currently specializing is loan processing and consumer relations for the mortgage industry, with an educational background in communications studies. PROFESSIONAL SKILLS

Education

Associate degree in Administration of Justice from College of the Canyons, Santa Clarita CA; Bachelor of Arts in Communications from Ashford University, GPA 3.6 Cum Laude Employment My self-motivation, hard work, and dedication all contribute to the continuing success of my employer. Technically competent. Natural leader and team player. Personal Strong work ethic with a positive approach. Continuously striving to achieve goals and exceed expectations. Organized and focused.

PROFESSIONAL WORK EXPERIENCE

Associate Home Advisor, June 2021-Present

Better Mortgage, Irvine, CA

Supervisor: Vanessa VanWagoner

Ensuring documentation provided by consumers is legitimate for obtaining a mortgage loan. Monitoring bank accounts, financial transactions, and financial documents to identify any suspicious activity. Identifying unauthorized usage of credit. Reporting any red flags or potentially fraudulent activity to the appropriate channels to prevent identity theft or mortgage fraud. Collecting all documentation required from consumer and submitting it in a timely manner for onboarding purposes.

Mobile Event Expert, October 2019- June 2021

T-Mobile, Sacramento, CA

Supervisor: Ravinita Prasad

Creating exposure for the company through community events. Coordinating events with site managers. Collaborated on site with other departments in providing the best possible solutions for any financial problem or technical issue a client had. Coordinating with store managers in assisting them with the daily operations of the store.

Mobile Expert, June 2017 – October 2019

T-Mobile, Sacramento, CA

Supervisor: Guadalupe Jimenez

Finding personalized devices and service plans that allows clients to stay connected to the people and lifestyle they love. Coordinate meetings between prospective business customers and appropriate line of business partners such as Account Executive Specialist. Develop internal and external referral sources through participation in community events such as the Sacramento Fair. Collaborate with management to execute customer satisfactory callbacks of new and existing clients. Assisted management with collegiality assessments to cement relationships with clients, maintain high revenue streams and high levels of customer satisfaction. Coordinate between customer care and clients to resolve any billing or technical issues. CERTIFICATIONS/ACHIEVEMENTS

-Trilingual: Spanish and

American Sign

Language

-Dean’s List 2018/2019 for

Ashford University

- Mortgage Loan

Originator licenses in

15 states

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