Brand Ambassador/Superior Customer Servicer
Resume:
Jamel L. Foster
**** ***** **., ***. #***, Detroit, MI. 48202
586-***-**** Cell#
*******@*****.***
Summary
PTK Honors Society Inductee
Generally discharged veteran
** + years of exemplary Customer Service
10 + years of quality Promotion and Sales
Successfully created and delivered detailed reports to upper Management
Supervised over clerks and recruiting assistants briefly while at with the U.S. Census Bureau
TIPS On Premise Certified
Employment History
The U.S. Census Bureau-November 2019-March 2020
1420 Washington BLVD., Detroit, MI. 48226
Title: R.A. (Recruiting Assistant)
Supervisor/Manager: Emily/J. Westbrook
Duties:
Provide assistance with hiring for the Census Bureau.
Provide assistance advertising/marketing by way of broadcasting ads via social media, radio, billboards, flyers, etc.
Does canvassing from business-to-business.
Do data-entry of potential new employees information and when recapping in my personal office.
Be on weekly paid conference calls with my manager and the rest of the team to share field experiences and to be briefed on upcoming updates.
The City of Detroit- July 2019-October 2019
20 Atwater St., Detroit, MI. 48226
Title: TCO (Traffic Control Officer)
Supervisor/Manager: Lt. Castello/Sgt. Jackson/Corp. Pierce
Duties:
Provided assistance to Detroit Police Officers with traffic controlling during major entertainment events, traffic jams, power outages, etc.
Help pedestrians cross major roads during the type of situations mentioned above.
The U.S. Census Bureau-July 2019-July 2019
1420 Washington BLVD., Detroit, MI. 48226
Title: OOS (Office Operations Supervisor)
Supervisor/Manager: J. Westbrook/Gerard
Duties:
Supervises over clerks in an office setting and recruiting assistants in the field.
Help to hire/discipline employees.
Set-up work calendars through data-entry.
Approve/reject work time entries.
Use multi-line phones, fax machines, copiers, printers, etc.
Amazon- August 2018-October 2018
32801 Ecorse Rd, Romulus, MI 48174
Title: Warehouse Fulfillment Associate
Supervisor/Manager: Sonya/John
Duties:
Loads, unloads, and moves small and medium sized parcels and performs other duties incidental to the movement and processing of parcels.
Set up and arrange workstations with a small team of workers or individually.
Arrange parcels trays and equipment according to special numbering/computer system on assembly lines, docks, etc...
May be required to handle heavy sacks of mail/parcels, sort & distribute incoming/outgoing parcels, and work at dock areas unloading trucks.
USPS- December 2016-January 2017/July 2017-October 2017/November 2017-January 2018/November 2018-December 2018
1401 W. Fort St., Detroit, MI. 48233/6800 Roosevelt Ave, Allen Park, MI 48101/(no physical address for this rented out extra space bldg..)The Annex, Romulus, MI. 48174
877-***-**** (Same for both locations)
Title: MHA (Mail Handler Assistant)/PSE Processing Clerk
Supervisor: N. Griffen/Ray R.(Det.)/Camby/(Allen Park)/Connie(Romulus)
Duties:
Loads, unloads, and moves bulk mail and performs other duties incidental to the movement and processing of mail.
Set up and arrange workstations with a small team of workers or individually.
Arrange mail trays and equipment according to special numbering system on assembly lines, docks, etc...
May be required to handle heavy sacks of mail/parcels, sort & distribute incoming/outgoing mail, and work at a service window selling postal products & services to customers.
Mosaic-June 2016-January 2017
220 East Las Colinas Blvd., Suite 300, Irving, TX. 75039 (H.Q. city/state only)
Title: Sony Play Station VR Field Specialist/Brand Ambassador
Supervisor: Victoria H.
Duties:
Provide product samples, coupons, informational brochures, or other incentives to persuade people to buy products
Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services.
Set up and arrange displays or demonstration areas to attract the attention of prospective customers.
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Be on weekly paid conference calls with my manager and the rest of the team to share field experiences and to be briefed on upcoming updates.
Do data-entry of my experiences and customers information when recapping in my personal office at shift’s end.
Interactions Marketing-May 2015-Present
9520 Towne Centre Dr Ste 120 San Diego, CA 92121
Title: Brand Ambassador
Account Coordinator: Shelby Skougard
Duties:
Provide product samples, coupons, informational brochures, or other incentives to persuade people to buy products.
Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services.
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Michigan Tech. University-May 2014-June 2014
1400 Townsend Dr., Houghton, MI. 49931
Title: Paid Intern
Supervisor: Karen
Duties:
Provide technical advice to industrial or managerial personnel regarding design, construction, or program modifications or structural repairs.
Compute load and grade requirements and material stress factors to determine design specifications.
Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures.
Tri-State Casino-August 2010-November 2010
1 Greyhound Dr., Cross Lanes, WV. 25302
Title: Table Game Supervisor
H.R. Director/Manager: Jeff F.
Duties:
Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
Perform paperwork required for monetary transactions
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
American Cruise Lines-November 2007-January 2008
741 Boston Post Rd., Suite 200, Guilford, CT. 06437
Title: Customer Service Rep./Steward
H.R. Director/Manager: Linda P.
Duties:
Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
Perform serving, cleaning, or stocking duties in establishments, such as cafeterias or dining rooms, to facilitate customer service.
Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Terry’s Assorted Energy Drinks-August 2006-May 2007
18080 Revere St., Detroit, MI. 48234
(Business Closed: No Phone#)
Title: Sales/Inventory Manager
Previous Owner: Terry A.
Duties:
Coordinate activities involving sales of manufactured products, services, commodities, or other subjects of sale.
Receive and count stock items, and record data manually or using computer.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Resolve customer complaints regarding sales and service
Abercrombie & Fitch-March 2006-August 2006
2800 W. Big Beaver Rd., Troy, MI. 48084
Title: Impact Sales Model/Retailer
General Manager: Mic S.
Duties:
Describe merchandise and explain use, operation, and care of merchandise to customers.
Compute sales prices, total purchases, and receive and process cash or credit payment
Being aware of others' reactions and understanding why they react as they do.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Greektown Casino-April 2002-February 2006
555 E. Lafayette Rd., Detroit, MI. 48226
Title: V.I.P Dealer
Shift Manager: Don Blessing
Duties:
Conduct gambling games, such as dice, roulette, cards, or keno, following all applicable rules and regulations.
Exchange paper currency for playing chips or coin money.
Pay winnings or collect losing bets as established by the rules and procedures of a specific game.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Diploma/Training/Certification
Denby Technical High, Detroit, MI., 1990 to 1994/Diploma.
U.S. Air Force Security and Law Enforcement Technical Academy, San Antonio, TX.,1999 to 1999. (Performed/Learned :Security and Law Enforcement on and around Air Force Stealth Bomber Installations)/Certificate.
Greektown Casino Dealing College,Greektown Casino, Detroit,MI., 2002 to 2002/Certificate.
ABC/Mixmasters Bartending College, ABC/Mixmasters Bartending, Westland,MI., 2006 to 2006/Certificate.
OSHA Forklifting On-Line School, Las Vegas,NV., 2009 to 2009/Certificate.
Aid/CPR AED, SAVE 1 CPR, LLC/Oakwood Healthcare, Dearborn/Ferndale, MI., 2014 to 2016/Certificate.
Wayne County Community College District (Downtown Campus), Detroit, MI., 2013 to 2014/PTK Honors Society Certificate (will complete Electrical Electronics Engineering Associates Degree in the near future)
T.I.PS Certification Online Training 2018 to 2018
Serv Safe Food Handlers License/Certificate 2018 to 2018
Education History
Denby Tech. High-September 1990-June 1994
Major: Gen. Studies
Graduated/Pass: Yes
Certification/Diploma/Degree: Diploma
U.S. Air force Tech. Academy-May 1999-August 1999
Major: Security and Law Enforcement
Graduated/Pass: Yes
Certification/Diploma/Degree: Certification
Greektown Casino College-February 2002-April 2002
Major: Roulette, Blackjack, and Carnival Games
Graduated/Pass: Yes
Certification/Diploma/Degree: Certification
ABC Bartending College-March 2006-April 2006
Major: Bartending College
Graduated/Pass: Yes
Certification/Diploma/Degree: Certification
E-TIPS ON PREMISE 3.0 MICHIGAN –November 2021-November 2021
Major: Alcohol Serving
Graduated/Pass: Yes
Certification/Diploma/Degree: Certificate
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