Customer Service River Authority

Sherry D. Bailey 760-***-**** **********@*****.***

Professional Profile:

Seasoned, resourceful and dynamic professional with a proven track record of success in human capital management, project management and team building. Highly skilled in technical and business writing. Committed to quality processes, people and products.

Professional Experience:

Marriott Vacation Club, Rancho Mirage, Ca 08/2019 to 11/2020

Sales Associate

Execute sales presentation to potential owners; manage time effectively; attend daily team meetings, training sessions and guest/owner appointments; demonstrate understanding of the culture and processes of the organization; assist in the development and mentoring of other sales associates; maintain awareness of current events, trends and promote customer relationship building.

Stein Mart Anaheim Hills, Ca 03/2019 to 08/2019

StoryTeller

Provide excellent customer service; utilize laptop computer to perform social media posts, send customer correspondence; update daily sales goal status; operate mechanical register performing credit/cash/debit, exchanges and credits; sell designer vintage handbags; merchandise sales floor; greet and interface with customer and provide exceptional, quality retail services.

Austin Independent School District Austin, Tx 09/2018 to 12/2018

09/2012 to 05/2013

Substitute Teacher

Provide academic instruction in various fields of study including but not limited to: reading, writing, math, social studies, biology, chemistry, physical education, special education, etc., supported teachers and provided classroom management; perform inclusion and guided instruction for grade levels Pre-K, elementary, middle and high school.

Texas Health & Human Services Commission Austin, Tx 09/2017 to 05/2018

Disaster Assistant Specialist III

Perform routine case management work. Work involved collecting, preparing and reviewing cases for eligibility determinations for grants in the Other Needs Assistance (ONA) provision of the Federal Assistance for Individuals and Household Program (IHP) to assist victims in meeting disaster related expenses or serious needs; served as Supervisor to 30 employees that entailed training and guiding on eligibility services; determined, adjusted and processed IHP-ONA grant eligibility assistance levels; used automatic call distribution (ACD) system (toll-free Disaster Assistance Help Line) to respond to state-wide inquiries and requests for assistance; interviewed applicants, their authorized representatives and other outside sources; obtained, verified information to determine, adjust and process eligibility; collaborated with executive leadership on business improvement processes and cost savings; researched, analyzed information; used Federal Emergency Management Information System (NEMIS) to document, update and inquire into case records.

TekSystems Inc., Austin,Tx 03/2017 to 07/2017

Desktop Support Analyst

Updgraded systems by implementing and maintaining security controls; kept users informed by preparing performance reports, registering them for information security awareness training and communicating system status reports; maintained quality service by following organizational standards; monitor, diagnose and resolve escalated support requests that required advanced trouble-shooting; resolved VLAN problems; and provided excellent customer service.

Security IT Professional Student Professional Development 02/2016 to 09/2016

Obtained experience on how to install, configure and troubleshoot WAN technologies, Linux operating systems, CISCO switches and routes; troubleshoot and resolved VLAN problems; experience in ethical hacking techniques; experience in cyber security and basic network issues.

Texas Commission on Environmental Quality, Austin, Tx 03/2015 to 09/2015

Information Security Specialist/ Program Specialist I

Protected systems by defining access privileges, control structures and resources; recognized problems by identifying abnormalities; reported violations; implemented security improvements by assessing current situation, evaluating trends and anticipating requirements; conducted periodic audits by determining violations and inefficiencies.

Lower Colorado River Authority Austin,Tx 11/2013 to 03/2015

Customer Service Representative/Specialist

Implemented change management processes and protocols; disseminated IT alerts and end user permissions and access controls; facilitated pipeline briefings and researched pipeline databases; provided customer service via personal contact, telephone, IM mechanism and/or email; composed quarterly matrix of IT alerts, social engineering attacks and provide data analysis; featured guest on-air talent for internal “Monday Morning Minute” broadcast; recipient of General Manager and Chief Operating Officer recognition for exemplary customer service.

Austin Police Department Austin,Tx 11/1998 to 06/2008

Executive Administrative Assistant/Community Liaison/Volunteer Coordinator

Wrote press releases and coordinated press conferences; coached staff on talking points when addressing media; well adept at media buying and budget compliance; prepared and composed departmental correspondence, conducted project analysis and made recommendations; managed multiple major projects and act as single point of contact during critical incidents; recruited, trained and mobilized volunteers for police services; gathered and reported program services benefits to City Hall officials; and partnered with civic groups, business owners, faith-based organizations and community to collaborate and build trust and reduce crime.

Education:

~ MDiv. Divinity

~ B.A. Journalism

~ A. A. Radio/TV/Film

Contact this candidate