Customer Service Representative
Resume:
Ashlee Hunter
Conyers, GA *****
*********@*****.***
Caring, detail-oriented individual with excellent people skills and dedicated work ethic. Strong ability to communicate clearly and effectively with staff and customers. Proficient in Microsoft office, Five9, and Zendesk.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Sedgwick
August 2020 to Present
• File claims
• Assist callers with any issues
• Take incoming calls
• Utilize Microsoft office to communicate
Vaccine Hotline Representative
MCI
January 2021 to May 2021
• Assist with appointment scheduling
• Answer questions regarding the COVID 19 vaccine
• Handle patient information and enter it correctly into system Store Operations associate
AAFES - Campbell, KY
May 2013 to July 2017
Addressed customer inquiries and resolved complaints. Design and implemented customer satisfaction metrics. Use Microsoft office to complete various tasks. Toys R Us/Babies R Us
Customer service representative
Clarksville, TN
Resolved customer issues and complaints. Responsible for ordering furniture and other items for consumers. Handled issues in a respectful and courteous manner. The Home Depot
Cashier
Clarksville, TN
Responsible for handling cash, credit, and check transactions. Provided excellent customer service to each consumer.
Kroger
Bakery/deli associate
Clarksville, TN
Responsible for taking orders, preparing fruit and meat platters, and decorating birthday cakes. Education
Bachelor of Arts in Health Care Administration
Ashford University - Clinton, IA
August 2014
Skills
• POS
• Microsoft Office (6 years)
• Cash Handling (6 years)
• Merchandising
• Cashiering
• Time Management
• Retail Sales (8 years)
• Sales (8 years)
• Upselling
• Retail Management
• Zendesk (1 year)
• Help Desk
Assessments
Customer Focus & Orientation — Highly Proficient
October 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer Service — Familiar
September 2020
Identifying and resolving common customer issues
Full results: Familiar
Customer Service Fit — Proficient
October 2020
Measures the traits that are important for success for customer service roles. Full results: Proficient
Customer focus & orientation — Expert
June 2021
Responding to customer situations with sensitivity Full results: Expert
Work style: Reliability — Expert
January 2021
Tendency to be dependable and come to work
Full results: Expert
Electronic health records: Best practices — Familiar January 2021
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
• Personal and professional integrity
• Sound decision making
• Dependable
• Fast learner
• Attention to detail
• Problem resolution ability
Contact this candidate