Service Representative Front Desk

Job Objective

Being a committed team player, want to be a part of renowned organisation, to contribute towards growth of the Organisation, based on my expertise and to further my personal capabilities by learning from the new exposure within the structured framework of the organisation.

To build a prosperous career and exploit my excellent communication skills. Besides these objectives I want to be an active part of this growing industry by putting my knowledge into other people’s services.

Personal Strength

Punctuality and strong determination to succeed.

Disciplined, dedication, hard working, energetic and organized.

Enthusiastic, ability to adopt to new environment and grasp work quickly

Workflow Understanding.

Data Entry and Product Marketing Specialist.

Great listener and Speaker and also effective team player.

Provide a full spectrum of services for customers.

Pleasing Personality.

Employment (Started with latest employment)

Tata Consultancy Services - October 2008 To February 2022

Designation: Senior Customer Service Representative (13 Years )

I have been working in Business Process Outsourcing (BPO) industry for 13 years with my most recent experience being a Senior Customer Service Representative at (TCS) TATA CONSULTANCY SERVICES. I possess valuable skills such as managerial that I believe make me best suited for the specified position.

Job Profile

Seek to improve Profitability.

Achieving high standard customer’s satisfaction during adventuring into high performance.

Provide a full spectrum of services for customers who navigate both online and offline.

Efficiently sorting out instantaneously all kinds of services and product related complaints of all customers.

Creates plans and communicates deadlines to complete projects on time.

Ocwen Financial Solutions Pvt Ltd from February 2005 To August 2008

Designation: Customer Service Collection Agent (More than 3 Years)

Collection agents act as liaisons between businesses and customers to collect debts and resolve outstanding balances. Responsibilities include developing payment plans, locating debtors in order to begin the recovery process

Job Profile

Monitoring assigned accounts to identify outstanding debts.

Planning and implementing a course of action to recover outstanding payments.

Finding, locating and contacting debtors to make inquiries on their payment status.

Overseeing, handling and answering questions and complaints and negotiating pay for deadlines or payment plans.

Track and locate debtors through necessary means to begin the recovery process.

Provide training to new team members on scripts, company services and collection strategies.

Red Lion Inn & Suites Motel.

Designation: Front Desk Manager.

Worked as Front Desk Manager, had to control all supplies, staff Schedule, Accounts and all Guest queries related to Hotel. Worked from Apr 2022 till Sept 1 2022.

Computer Skills.

Thorough Knowledge of Outlook, Zoom, Sales Force, DM11, Rumba and Production Mainframe.

MS Office.

PERSONAL DETAILS

Birth Date

:

January 23, 1975

Languages

:

English, Hindi, Gujarati and Marathi.

VINAY PANCHAL

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