Bus Monitor Service Attendant

Errick A. Norman

**** ****** ******, ******* *****, NY 14305

Mobile: 716-***-**** • Email: *************@*****.*** Objective

To secure a position with your company utilizing my skills, training, and experience to handle the responsibilities of auditing quality systems and making it in compliance with the set guidelines in Production and/or other position in the Warehouse / Assembly Industry Summary of Qualifications

Over 2 years’ experience providing excellent human services in a direct care position, assisting and directing individuals with a variety of physical and mental disabilities

Over 5 years’ experience providing excellent customer service in the hospitality, restaurant, and human services industries, assisting customers with their product/service selections, offering intelligent options customized to individual needs, and resolving issues to their complete satisfaction

Regards patient/client confidentiality seriously and complies with all HIPAA laws and regulations

Strong communications, math, and problem-solving skills

Knowledgeable in basic medical and psychological terminologies

Certified to administer prescription pharmaceuticals to patients

Multi-tasks well in a fast-paced setting, detail-oriented, learns new systems quickly, and completes all assignments and projects on time or ahead of schedule

Familiar with using computers, Windows, MS Office, Internet research, and email

Works well independently or collaboratively in a team environment Professional Experience

02/20-Currently Employed Service Attendant

McDonald’s, Niagara Falls, NY

• Handled a multi-faceted working environment Experienced working with people well-oriented with people and friendly with all customers being able to stay calm and under control during stressful situations.

• Wash dishes, pots, pans, and other kitchen utensils by hand and with industrial dishwashers.

• Delegate employees, count the safe, handle cash and registers, POS system, and count products.

• Operate a variety of software programs; Microsoft Word, Excel, PowerPoint, AviMark, Quickbooks. 11/19-Currently Employed Storefront Team Member

Tim Hortons, Buffalo, NY

• Greet the customers and guide them regarding products available on the menu

• Take guest’s orders and process the same quickly

• Pack or serve the ordered meals as per client preference

• Provide timely and courteous food and beverage services

• Generate the bill and collect payments

02/17-07/17 Auto Technician

WalMart, Niagara Falls, NY

● Assisted lube technicians with vehicular inspections and provided feedback regarding required repair and maintenance

● Performed tire rotations and balancing and assisted in changing and inflating tires

● Inspected vehicles and ensured that fluid levels were properly refilled

● Cleaned and lubricated fittings as required and performed oil change services

● Changed batteries and headlights also

07/16- 02/17 QA Auditor

Staff Sense, Dallas, TX

● Proficient with the quality assurance auditing principles and procedures

● Adept in researching, data collection, processing, and report generating

● Strong ability to study, analyze and detect errors

● High attention to detail and penchant for precision in work

● Ability to communicate, explain, report and resolve queries in a precise manner

● Worked Assembly line

● Expert in working with MS Office and databases

Skilled in operating tools and using QA methodologies 03/15 – 02/18 Bus Monitor

Niagara Falls Coach Lines, Niagara Falls, NY

Greeted parents at the bus stop and assisted their children on and off the bus

Seated the children and fastened their seat belts as necessary

Assisted children crossing the street to and from the bus

Filed reports for any incidences or abnormal situations 07/15 – 10/15 Delivery Specialist

Rent-A-Center, Syracuse, NY

Delivery, assembly, and set up of furniture, appliances, and home electronics for residential customers

Collected money as needed

Performed routine checks on the delivery truck to ensure proper and safe operations at all times

12/13 – 11/14 Direct Support Professional / Med Certified Niagara Cerebral Palsy Association, Niagara Falls, NY

Worked with up to 10 physically and developmentally challenged individuals in a group home and assisted/trained them towards becoming more self-sufficient/independent, depending on the level of functionality

Distributed medications per treatment plan and physicians’ prescriptions

Taught/assisted individuals with daily living skills and hygiene each day

Prepared meals and guided individuals into better nutrition to improve overall health

Transported clients as needed to medical and other significant appointments 08/13 – 11/13 Direct Support Professional / Day Hab Rivershore, Inc., Lewiston, NY

Worked with up to 30 physically and developmentally challenged individuals in a group home and assisted/trained them towards becoming more self-sufficient/independent, depending on the level of functionality

Taught/assisted individuals with daily living skills and hygiene each day

Prepared meals and guided individuals into better nutrition to improve overall health

Transported clients as needed to medical and other significant appointments Education and Training

Med Certification 2014

Niagara Cerebral Palsy Association, Niagara Falls, NY GED, 2011

University of the State on New York Education Dept., Albany, NY

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