Customer Service Food Server

EKAPOOM MERA

Las Vegas, NV ***** 302-***-**** adshty@r.postjobfree.com

SUMMARY

Experienced food server and bartender with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences. SKILLS

Special Dietary Requirements

Wine Pairings

High-Volume Dining

Check Payment Processing

Food Safety Standards

Relationship Building

Cool Under Pressure

Warm and Friendly

Workflow Coordination

Specials Promotion and Upselling

Order Accuracy and Delivery

Ability to Lift 30 Pounds

Food and Beverage Service

Transactions and Cash Handling

Team Player

Conflict and Complaint

Resolution

EXPERIENCE

05/2022 to Current Food Server

Krung Siam Thai Restaurant & Bar Las Vegas, NV

Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.

Set up tables and counters to prepare dining and serving areas. Reset tables between guests, refilled condiments and wiped down surfaces.

Relayed orders and special requests to cooks.

Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Provided exceptional service to high volume of daily customers. Set up dining room to meet hospitality and service standards. Communicated with kitchen staff to stay updated on item availability and customer wait times.

Operated POS terminals to input orders, split bills and calculate totals. Implemented sanitary food handling, holding and service protocols. Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.

08/2021 to 03/2022 Manager

SriThai Kitchen Atlanta, GA

Trained employees on additional job positions to maintain coverage of roles.

Assigned tasks to associates to fit skill levels and maximize team performance.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely. Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.

Exercised good judgment and decision-making in escalating concerns and resolving issues.

Led team meetings and one-on-one coaching sessions to continuously improve performance.

Monitored staff performance and addressed issues.

Created training modules and documentation to train staff. Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training. Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.

Completed daily sales reports and analyzed metrics to identify trends. Supervised staff performing daily activities.

Built relationships with internal team members and external partners to enhance effectiveness of team's work and boost [Result]. 06/1992 to 09/2018 General Manager

Thai Taste Restaurant Swansea, MA

Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

Scheduled and directed staff in daily work assignments to maximize productivity.

Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.

Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.

Optimized profits by controlling food, beverage and labor costs. Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Counseled and disciplined staff to address issues promptly and provide constructive feedback.

Managed accounts payable, accounts receivable and payroll. Updated computer systems with new pricing and daily food specials. Oversaw training of supervisors to develop leadership and customer service skills.

Prepared employee schedules to maintain appropriate staffing levels during peak periods.

Maintained safe working and guest environment to reduce risk of injury and accidents.

Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.

Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees. Performed opening and closing procedures each day. Developed and deepened professional relationships with vendors, negotiated contracts and monitored performance.

Managed daily operations and processes for reservations, budgeting and forecasting.

Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality. Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.

Resolved problems or concerns to satisfaction of involved parties. Performed restaurant walk-throughs to gauge timeliness and excellent service quality.

Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.

Mentored front of house personnel on company policies customer service techniques and professional communication.

Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.

Minimized loss and misuse of equipment through proper restaurant supervision and staff training.

Supervised staff preparing and serving [Number] meals per day. Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.

Worked closely with [Job title], chef and cooks to determine menu plans for special events or occasions.

Applied classic culinary training, awareness of market and menu trends, cost control process and team building to meet and exceed brand-based performance standards.

Obtained highest rating from county health department year over year. 06/1987 to 05/1989 Bartender

Siam Lotus Restaurant Norwood, MA

Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.

Upsold customers from shelf to premium brands to help boost sales. Recommended food and drinks to patrons based on preference, pairings and special promotions.

Kept track of bar tabs and transferred open tabs to dining area for wait staff.

Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.

Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.

Completed regular bar inventories and daily requisition sheets. Trained new bartenders on drink preparation and upselling techniques. Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.

Checked identification of guests to verify age requirements for alcohol purchase.

Prepared cocktails from bar recipes and served wine, draft and bottled beer.

Poured wine, beer and cocktails for patrons.

Collected and organized daily till totals and tips. Talked easily with patrons to build rapport and earn repeat business. Met customer, business operations and server needs with minimal errors or delays.

Stocked bar with beer, wine, liquor and related supplies. Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.

Prepared new garnishes, juices and other perishables daily. Interacted with customers, completed transactions and maintained work areas according to relevant professional standards and codes. Took drink orders from tables and bar area and relayed to bartenders. Maintained detailed inventory of bar supplies and stocked work areas. Restocked beer and liquor regularly and after special events. Closely monitored customers' intoxication levels and discontinued alcohol service, removed from premises or requested assistance from security. EDUCATION AND TRAINING

05/1993 Bachelor of Science: Mechanical Engineering Northeastern University Boston, MA

LANGUAGES

Thai:

Native/ Bilingual

English:

Full Professional

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