Customer Service Care

Alekhya Nella

New Jersey, USA. *******.*****@*****.*** 917-***-****)

Professional Summary:

Detail oriented, organized, bright and confident personality with a strong computer science background looking for a career in HR department with excellent organizational skills, Communication skills and leadership skills. Around 5+ years of experience working with different projects and various personality types.

Highlights:

Trained and supervised various employees.

Excellent customer service skills.

Proficient in Microsoft office.

Great problem solving skills.

Detailed documents of past and current tasks.

Great team player.

Technical Skills:

Web Technologies:

HTML, HTML5, CSS, JQuery, Javascript

Technologies:

.Net Framework 4.0/3.5, ASP.NET, ADO.NET, Team Foundation Server, OpenText Content Server 10.5, Primavera Unifier 16.1, Primavera Contract Management 14.1/14.2

Programming Languages:

C#, C, C++

Databases:

MySql, SQL Server

Development Tools:

Documaker 11.3/11.5, Visual Studio 2010/2012/2014, SQL Server Management Studio 2012/2014, MS Office, Eclipse.

Operating Systems:

Windows 2000/7/8/8.1/10, Windows Server 2012 R2

Professional Working Experience

Stellar Services Inc., Atlanta GA August 2015 to November 2016

Programmer

Developed a web based application on ASP.Net using C#. UI is done using CSS, HTML5, Javascript. Used SQL Server as its database.

Worked on OpenText Content Server Management System which included development of templates and its views, complete start to end workflows with conditional triggers using SQL Server as its database

Used jqGrid for creating web reports

Content server frontend included Javascripts and Jquery. Ajax calls were made to call methods.

Tested and made necessary connections on pre-production server for the forms created in Content Server.

Implemented print functionality for each of the forms.

Installed and worked on Primavera Unifier 16.1 and Primavera Contract Management System 14.1. The installation included JDK, middleware i.e weblogic 12c, Unifier and Contract Management.

Created 6 Excel and RTF reports using Oracle BI Publisher which gives the detail information about the amounts i.e customers will have an easy understanding about what is the budget amount and how much has been spend.

Created 6 Custom prints in Unifier to get detail information about each form in a project which can be sent for approval.

Tripod Software Solutions Private Ltd, Hyderabad, India June 2011 – July 2013

Human Resources Coordinator

Scheduled interviews for numerous roles.

Managed and administered pre-employment assessment to prospective candidates.

Assisted with new employee on boarding process.

Collected feedback after final round interviews and put together comprehensive compensation packages for prospective hires.

Created and distributed new hire orientation material.

Participating in managing companies organizational structure, responsibilities and staffing levels creating strong hierarchy level.

Tata Consultancy Services, Hyderabad, India June 2009 to May 2010

Customer Care Executive

Received inbound calls from customers in a day where the flow would be around 50 calls.

Resolved their internet related issues using technical methods.

Had a chance to train to my subordinates.

Very efficient in making notes while talking to the customers using Microsoft Word and Microsoft Excel spreadsheets.

Had good amount of satisfied customers.

Education:

New York Institute of Technology, New York, NY

Masters of Science, Computer Science(3.7 GPA) December 2014

Jawaharlal Nehru Technological Institute, India

Bachelor of Arts, Computer Science Engineering(3.5 GPA) June 2009

Certification

Java Certified Student in core (SCJP) June 2008

Academic Projects:

Abstraction of National Drug File - Reference Terminology (4th Semester, Masters Degree)

Description: This project is to develop methodology to create the abstract network that captures a high-level, compact view of NDF RT, a complex, heavily interconnected networks of concepts connected by relationships.

Contribution: Design and Coding

Technologies: ASP.Net, C#, HTML5, CSS, ADO.Net, Javascript, Jquery, Entity Framework, SQL Server

Library Management System (2nd Semester, Bachelors Degree)

Developed a project for Library users. User can login into the system and reserve books and borrow them. Very user friendly application designed for both users and administrators.

Contribution: Design and Coding

Technology: ASP.Net, C#, HTML5, CSS, ADO.Net, Javascript, Jquery, SQL Server

Club Management System (6th Semester, Bachelors Degree)

Takes care of the day to day activities in a club. User can login into the website and reserve vehicle according to their family member, can advance book the rooms and can reserve their pick up and drop. Every activity can be done through online process.

Contribution: Team Lead, design and coding.

Technologies: ASP.Net, C#, HTML, CSS, ADO.Net, MySql.

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