Customer Service Administrative Assistant
Resume:
Ruby Ortiz
Moorpark, CA *****
***********@*****.***
Skills
● Administrative Assistant and Store Support
● Computers and electronics
● Customer Service
● Database Management
● POS Systems
● Time Management
● Cash Handling
Experience
October 2006 - September 2020
Kohl’s Department Store - Administrative Assistant, Store Support Lead
● Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
● Use computers for various applications, such as database management or word processing.
● Maintain scheduling and event calendars.
● Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
● Manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
● Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
● Coordinate conferences, meetings, orientations, interviews or special events.
● Open, read, route, and distribute incoming mail or other materials and answer routine letters.
● Order and dispense supplies.
● Learn to operate new office technologies as they are developed and implemented.
● Supervise other clerical staff and provide training and orientation to new staff.
● Cash Office, Collect cash, money orders and checks for counting and recording and placed in a secure location until deposit.
● Follow disposal guidelines and document retention.
● Preform store audits
2
November 1995
Kmart - Customer Service Associate
● Support customers by answering product questions.
● Process service and return transactions at the customer service desk in alignment with company’s 100% customer satisfaction guarantee.
● Process damaged goods in line with store policy. This may involve moving and pricing the item, or tagging.
● Provide a positive guest experience.
● Enable optimal point of sale payment processing.
● Ensure a stable, tidy, and well organized store.
● Process freight and merchandise presentation.
Education
June 1985
Oxnard College - O ce Preparation
June 1984
Rio Mesa High School - High School Diploma
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