Administrative Assistant Customer Service

Phone: +966-*********

E-Mail ********@*****.***

Address: PO Box 231000 Riyadh, Muhammad Jameel

Kingdom of Saudi Arabia,

Professional Experience

Four Seasons Hotel Riyadh

www.fourseasons.com

A hotel property with 274 rooms, 5 food and beverage outlets with Banqueting facilities that hold up to 3600 persons and 5 function rooms. Manager in Shrimp Shack October 2020 till Now

Offering a friendly and generous welcome to all customers.

Dependable and reliable to make sure the department is covered and quality customer service is provided at all times.

Demonstrated the ability to be a team player a problem solver a good listener and a fair and dedicated team member.

Managed staff, prepared work schedules, and assigned specific duties.

Dong everything to satisfying the customer and the management such as the up sailing, cost controls.

In Room Dining Manager February 2019 till 2020

Oversee all aspects of the daily operatoo of the hotel’s room service operatoon

Supervise all room service persoooeln

Respood to guest complaiots io a tmely maooern

Work with other F&B maoagers aod keep them ioformed of F&B issues as they arise

Orgaoize all documeotatoo for shif work oo a daily basis iocludiog pre-shif reports, daily traioiog topics, shif oor plao, requisitoo for beverage, food aod maoage labor oo daily basis through the tme maoagemeot systemn

Eosure all staf are meetog all established staodards of service through oogoiog aod recurreot traioiog systemn

Mooitor aod supervise the mioi-bar departmeotn

Eosure tmelioess aod accuracy of the ameoity set-up aod deliveryn

Mooitor aod maiotaioiog cleaolioess of Io-Room Dioiog areas aod work areasn The Grill Manager January 2018 till February 2019

Haods oo maoagemeot of the daily service of the restauraotn

Respoosible for the aooual evaluatoo of the stafn

Oversee the implemeotatoo of service aod braod staodardsn

Shariog recommeodatoos aod guest commeots with the Executve Chef aod F&B Maoagemeot teamn

Develop aod implemeotog a promotooal caleodar for F&B products aod eveotsn

Cooduct compettor aoalysis aod be aware of local market ioitatvesn

Aoalyze food aod beverage statcs through poiot of sale systemn

Mooitoriog performaoce of the restauraot through aoalysis of guest feedback aod foaocial resultsn

Americao style, casual dioiog pool-side Grill restauraotn

Actvely iovolved io Food & Beverage maoager oo duty program io the hoteln Assistant Seasons Manager (outlet in charge) October 2015 till December 2017

Day to Day operatoo of the All-day dioiogn

Maoagiog up to 32 (2 supervisors 16 servers, 13 back servers) employees duriog Breakfast, Luoch aod Diooer servicen

Respoosible for the aooual evaluatoo of the stafn

Eohaocemeot aod developmeot of the service aod quality io all special eveots as io Friday bruoch, seafood oightn

Assistant Banquet Manager February 2014 till September 2015

7500sq meters of baoquet space with a 4500sq meter ballroom

Biggest baoquetog operatoos io Four Seasoos with the aooual budget of 15 millioo Saudi riyalsn

Haodliog maoy top VIP eveots iocludiog Royaltes, Corporate, social eveots,Ramadao teot operatoo aod outside cateriogs

Supervisor Lobby Lounge Manager February 2013 till December 2014

Motvatog, traioiog aod mooitoriog a team of multoatooal iodividuals providiog oecessary tools to meet or exceed compaoy’s expectatoosn

Oversee aod eosure that all departmeot respoosibilites are performed io accordaoce with corporate aod local staodard operatog procedures aod policiesn Food and Beverages Administrative Assistant

Haodliog Food aod Beverages all admioistratoo works iocludiog assistog aod orgaoiziog F&B Director day to day meetogs, maoagiog guest cootact databasen

Io Charge of all dry store requisitoos for the eotre divisioon

Io charge of Bayao system for staf Payroll ( ameodmeot, follow up with foaoce aod PSA raisiog)

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