Back Office Processing

Nichelle Mcneil

***-*** ****** **. *****

Tel H: 416-***-**** *.******@*******.***

Back Office Banking Position

SUMMARY OF QUALIFICATION:

6+ years Banking Mortgage Administrative Experience

Ability to prioritize work to meet deadline

Ability to adapt to a fast-paced working environment and readily takes on new challenges

Able to establish and maintain good working relationships with individuals and groups at all levels

Strong organizational, problem solving, time management and multitasking skills with an attention to detail.

Proficient in MS Word, excel, and outlook

ADMINISTRATIVE SKILLS

Prepared discharge statements for submission to solicitors/client and financial institutes

Paid out mortgages and follow-up on customer’s request

Calculated penalty, per diem and required taxes to be deducted/added to statements

Analyzed charge/commitment to determine appropriate penalties for discharge purposes

Prepared overage refund cheque and appropriate letters to mail out to banks/solicitors/ clients

Called solicitors to determine the status of pending sales not paid out

Issued advice to solicitors/banks/ institute and clients on expired discharge statement

Advised and collected shortfalls from solicitors/banks/institutes and clients

COMMUNINICATION AND ORGANIZATIONAL SKILLS

Communicated via calls/emails with managers and co-workers daily

Diarized PAC maintenance to stop future payments on the appropriate date

Pulled and reviewed all expired discharges daily and Managed discharge file cabinet

Followed-up with bank (CIBC) and escalated all Manitoba form 10988 when required

Managed Electronic Collateral Mailbox

WORK EXPERIENCE

Administrative Assistant, Toronto, ON (Staffworks-Temporary) 2022

Office Clerk, Toronto, ON (Staffworks-Temporary) 2017

Level 3 Verification Officer-CIBC, Toronto, ON (Manpower-contract) 2014-2015

Collateral PLC Paydown Department (contract)

Level 3 Mortgage Processor, Toronto, ON (Manpower-contract) 2013

CIBC/First Line, (Contract)

Mortgage Administrator, Maple Trust Financial/Scotiabank, Toronto, ON, 2005-2009

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EDUCATION:

2001 Medical Administration Program, GEORGE BROWN COLLEGE

PROFESSIONAL DEVELOPMENT CERTIFICATE

2011 Microsoft Office 2007 word, Excel and Outlook, GEORGE BROWN COLLEGE

2005 Accounting Certificate, Working Skills Centre

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