Customer Service Rep.

Professional Summary

Experienced and ambitious, career-focused jobseeker, anxious to obtain an entry-level customer service position that will expand my knowledge and provide an opportunity for advancement professionally and personally while achieving company goals.

Experience

2/2022 - Present Lucid Motors Newark, CA

Accounts Payable Specialist

Main point of contact for vendors in processing invoices into the SAP system for payment

Onboard new vendors by creating a customer profile in SAP

Assist as a first point of contact in the validation process of the invoices

8/2014 – 2/2022 Save On Construction &Products Santa Clara, CA

Co-owner/ Office Manager

QuickBooks: create job file, document job transactions, document & file receipts, close out job files.

Accounts receivable & accounts payable: Pay all company bills, banking, Collections, work with CPA for tax documents

Payroll

Warehouse: manage stock, ordering from vendors, in-store sales

2/2013 – 4/2014 Quality Dental Care San Jose, CA

Registered Dental Assistant

9/2012 – 10/2012 Milpitas Smile Design Milpitas, CA

Dental Assistant

Assist the dentist chair side – Pass instruments & materials, Light cure, Oral evacuation

Assist in reception – setting appointments, greeting patients, answering phones, noting all PT files & ensuring they are up to date

Sterilization of instruments, prepare trays, Stock supplies

Take & process Radiographs (digital)

1/2006 – 10/2011 Cisco Systems Capital San Jose, CA

Financial Analyst I

Worked as part of a team to ensure timely completion of all orders that included new orders returns, and other complex OE/CS issues via fax, email, & electronic submission.

Trained new hires on all policies and procedures. Lead several learning seminars and completed a training manual.

Assisted in cross-team training for a more streamlined process

Drove business development by identifying processes that would improve team performance.

9/2005 - 11/2005 Powerwave (Formally Remec) Milpitas, CA

10/2004 - 9/2005 REMEC Milpitas, CA

Customer Service Rep.

Handle daily order entry of new orders, RMA's & inter-Company orders, including any changes.

Coordinate ship dates for orders with program mangers & update system dates when necessary

Communicate with factories & shipping companies to ship & track shipments from over seas and in the U.S. Prepare shipment paperwork for U.S. shipments leaving from Milpitas warehouse.

Assist Accounting Dept. With the collection of overdue invoice's and corrections that need to be made on any invoice problems.

Support companies such as Lucent, T-Mobile, Cingular, Verizon

1998-2004 Spherion @ Cisco Systems Inc. San Jose, CA

Sr. CSA/ OMA/ Credit Card Focal

Handled daily processing of all complex order entry types - faxed, electronic, E-mail.

Resource for completing product/order processing issues and requests such as expedites, change orders, & other order management tasks.

Train new hires on team procedures and traveled to train new sites. Cross-trained to handle other team tasks such as Demo-Eval, Federal, customer data and others.

Handle all credit card transactions and work with all CS teams and Finance in US & Canada.

Helped develop and implement the current credit card process for US and Canada.

Partner with lead(s) & managers to identify issues and then help identify processes that will improve team performance and drive development.

Education

11/2011 – 09/2012 Carrington College of CA Dental Assisting Certificate San Jose, CA

1995-1996 De’ Anza Community College General Education Cupertino, CA

1990-1994 Santa Teresa High General Education- diploma GPA 3.0 San Jose, CA

Certified Peer Counselor Certificate in conjunction with Santa Clara Univ.

Skills

Operational leadership Cross-functional communication

Customer Relations Staff Management

Microsoft Office: Word, Excel, PowerPoint QuickBooks

Oracle 10.7 & 11i SAP

Dentrix & Eagle Soft Software

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