W. Gregory Jones

Laurel, Maryland *****

adshs4@r.postjobfree.com

410-***-****

OBJECTIVE To obtain a managerial position that will provide an opportunity for professional growth and upward mobility.

SUMMARY

Outstanding background in billing methodologies, communication, and interpersonal skills, accentuated by over fifteen years of customer service experience

Strong knowledge in contractual obligations pertaining to billing requirements and account structures to include Department of Defense

Strong proficiency in problem-solving and handling escalations

Exceptional with various computer applications and programs that analyze and interpret large amounts of data for evaluation

PROFESSIONAL EXPERIENCE

September 2012 – Present Maryland Live Casino

Slot Attendant Hanover, Maryland

Monitor assigned area(s) of casino floor, including cleanliness and operation of slot machines.

Communicate any concerns to management.

Ensure timely response to guest concerns and assist guests in understanding how to play and use slot machines.

Perform minor slot machine repair including but not limited to clearing ticket and bill jams and replenishing tickets. Report any repair or maintenance concerns to management.

Verify and pay jackpots according to federal, state, and tribal gaming regulations as well as PH&C Internal Controls.

Use custom software to review guest activity and generate data for use in department analysis and planning.

Act as a resource to guests and team members by maintaining thorough knowledge of the facility, gaming options, special events, and promotions.

Balance money pouches and ensure accurate completion of proper paperwork and forms.

Maintain strong working knowledge of local, state, federal, gaming laws and regulations.

Perform job duties in full compliance with departmental Internal Controls, policies, procedures, and regulations.

Perform other duties as assigned.

August 1996 – October 2011 Verizon Wireless

Columbia and Laurel, Maryland

Various Positions to include Government Account Management, Electronic Invoicing for Government Accounts, and Retail Sales

These positions included the following job responsibilities, but were not limited to:

Federal Account management:

September 2004 – October 2011

Responsibilities included utilization of the electronic invoice solution processes to include using Wide Area Workflow (WAWF) and GovPay/TTSS to enable Federal, State and Local government agencies to be able to electronically access and process the documentation needed to generate payment for goods and services.

Reviewed contract terms and other legal documents to ensure accurate invoicing for Federal, State and Local government agencies

Retrieved and compiled bills from various billing systems to facilitate the in-voicing process

Researched outstanding accounts to determine months that needed to be invoiced and reconciled

Worked with various VZW departments to minimize delayed billing

Attended meetings in person and on calls regarding account receivable issues and resolutions

Served as Point of Contact for Federal, State and Local accounts with support in solving detailed issues via Verizon Wireless billing systems.

Retail Sales:

March 1996 – September 2004

Maintained inventory control for several store locations in the Washington, Baltimore Virginia stores

Initiate and processed new phone activations

Assisted sales departments in billing procedures, programming and troubleshooting of units

Provide assistance with over 75 Mid-west preferred accounts

Provided product information to customers regarding Nationwide units and Region coverages

Awarded the President’s Club award for 140% quota attainment in Sales

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