Slot Attendant Customer Service
Resume:
W. Gregory Jones
Laurel, Maryland *****
**************@*****.***
OBJECTIVE To obtain a managerial position that will provide an opportunity for professional growth and upward mobility.
SUMMARY
Outstanding background in billing methodologies, communication, and interpersonal skills, accentuated by over fifteen years of customer service experience
Strong knowledge in contractual obligations pertaining to billing requirements and account structures to include Department of Defense
Strong proficiency in problem-solving and handling escalations
Exceptional with various computer applications and programs that analyze and interpret large amounts of data for evaluation
PROFESSIONAL EXPERIENCE
September 2012 – Present Maryland Live Casino
Slot Attendant Hanover, Maryland
Monitor assigned area(s) of casino floor, including cleanliness and operation of slot machines.
Communicate any concerns to management.
Ensure timely response to guest concerns and assist guests in understanding how to play and use slot machines.
Perform minor slot machine repair including but not limited to clearing ticket and bill jams and replenishing tickets. Report any repair or maintenance concerns to management.
Verify and pay jackpots according to federal, state, and tribal gaming regulations as well as PH&C Internal Controls.
Use custom software to review guest activity and generate data for use in department analysis and planning.
Act as a resource to guests and team members by maintaining thorough knowledge of the facility, gaming options, special events, and promotions.
Balance money pouches and ensure accurate completion of proper paperwork and forms.
Maintain strong working knowledge of local, state, federal, gaming laws and regulations.
Perform job duties in full compliance with departmental Internal Controls, policies, procedures, and regulations.
Perform other duties as assigned.
August 1996 – October 2011 Verizon Wireless
Columbia and Laurel, Maryland
Various Positions to include Government Account Management, Electronic Invoicing for Government Accounts, and Retail Sales
These positions included the following job responsibilities, but were not limited to:
Federal Account management:
September 2004 – October 2011
Responsibilities included utilization of the electronic invoice solution processes to include using Wide Area Workflow (WAWF) and GovPay/TTSS to enable Federal, State and Local government agencies to be able to electronically access and process the documentation needed to generate payment for goods and services.
Reviewed contract terms and other legal documents to ensure accurate invoicing for Federal, State and Local government agencies
Retrieved and compiled bills from various billing systems to facilitate the in-voicing process
Researched outstanding accounts to determine months that needed to be invoiced and reconciled
Worked with various VZW departments to minimize delayed billing
Attended meetings in person and on calls regarding account receivable issues and resolutions
Served as Point of Contact for Federal, State and Local accounts with support in solving detailed issues via Verizon Wireless billing systems.
Retail Sales:
March 1996 – September 2004
Maintained inventory control for several store locations in the Washington, Baltimore Virginia stores
Initiate and processed new phone activations
Assisted sales departments in billing procedures, programming and troubleshooting of units
Provide assistance with over 75 Mid-west preferred accounts
Provided product information to customers regarding Nationwide units and Region coverages
Awarded the President’s Club award for 140% quota attainment in Sales
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