Kellie L. Coleman

414-***-**** adshry@r.postjobfree.com

Highly skilled and Resourceful Office Manager/Customer Service personnel with over 10-years of in Office Operations,

skills. Known to maintain a safe, secure, confidential and healthy environment, by following Competent and,

Adaptable best practices of standards and procedures. Traveling Phlebotomist-Certificate of Completion. Specimen

Collections. Knowledgeable use of AIDET when interacting with patients. Good use of special blood tests & test tube

Colors. Always ask the patient to state their full name or check wrist band, spell their last name

& state date of birth. Provided guidelines for ACL Outreach phlebotomists to ensure personal safety & security while

Providing services in the home health setting & hospital. Surgical opening or puncture of a vein in order to withdraw

Blood. Exceptional and greatly skilled Phlebotomist and Mobile Phlebotomist.

Professional Office Manager/Customer Service Skills and Abilities:

Checking incoming mail in order to determine recipients.

Ensuring that mail is properly and timely distributed.

Wait for blood to clot for 30 min. then centrifuge, which I own.

Send specimens through FedEX.

Performing follow-up in order to ensure that appointments are kept.

Responding to queries through emails and letters.

Traveled 6,216 miles within 1 year with Bioreference/Scarlet Health.

Pride myself on only 1 stick on almost all patients.

Ensuring that databases are updated in a timely manner.

Pulling files from the system, upon the specific request of staff members.

Operating office equipment such as copiers, scanners, and printers.

Checking and comparing data in order to ensure accuracy.

Gathering and researching information required by the management.

Overseeing inventory levels and communicate low stock situations to the manager.

Accepted all Phlebotomist supplies in home from main hub in NJ.

Taking and distributing messages. Organizing schedules and meetings for employees and management.

Coordinating meetings and ensure that all logistics are managed.

Use of color coated tubes and order of draw.

Performing record-keeping tasks.

Compiling records according to instructions.

Checking and distributing incoming email and messages.

Entering data into the system.

Ensuring that data is updated on a regular basis.

Handling basic accounting functions such as checking invoices and making deposits.

Monitoring and overseeing office supplies and in-home equipment inventory.

Professional Development:

Over 10 years of Decisive, Adaptable, Supporting and Consistent, Administrative Assistant /Customer Service experience, in a fast paced, very diverse and changing environments.

Proficient in Microsoft Excel, Microsoft Office and Power Point, Epic & Rover & printer knowledgeable.

Knowledge of principles and processes for providing patient and personal services. This includes patient needs assessment, meeting quality standards for services, and evaluation of patient satisfaction.

Developing specific goals and plans to prioritize, organize, and accomplish work needed.

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Professional Office Manager/Customer Service Experience:

Bioreference/Scarlet Health Mobile Phlebotomist New Jersey, WI 08/2020 to 08/31/2022

Ascension Wisconsin Float Phlebotomist Milwaukee, WI 06/2020 to 08/2020

ACL Laboratories Phlebotomy training/Outreach West Allis, WI 01/2019 to 05/2020

Quality Home Health Care Human Resources/Office Manager Milwaukee, WI 03/2015 to 06/2019

Shafeeq Enterprises Office Manager/Operator Milwaukee, WI 11/1992 to 01/2015

Education

St Mary's Academy High School Diploma Milwaukee, WI

Alverno College Liberal Arts and Biology Milwaukee, WI

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