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Maintenance Manager Customer Service

Location:
Wylie, TX
Posted:
September 08, 2022

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Resume:

William Troupe

Mobile: 480-***-**** Email

********@*****.***

OBJECTIVE:

To obtain a position where I can maximize my multilayered management skills, quality assurance, program development, customer service and successful track record as a project/service manager in the Facility Management Industry.

EXPERIENCE:

MAINSTREAM SOLUTIONS 2017-PRESENT

Responsibilities: Operations Manager for all trades for commercial customers. Oversee all quoting, sub-contracting and invoicing

Increased total revenue for the company by 350%

Manage 24 field technicians and 9 contractors for the state of California.

Manage all trade lines Electrical, Plumbing, HVAC, and Handyman for commercial accounts.

VIXXO 2016-2017

Responsibilities: Service Provider Manager/Trades Specialist

Reviewed quotes for Michaels, 7-Eleven and Payless

Located and negotiated rates for new and existing vendors.

Assisted in emergency coverage for all accounts. Advanced Power Technologies 2013-2016

Responsibilities: Director of the National Branch lighting and electrical. Responsible for all aspects of sub-contracting: procurement, negotiations, quoting and invoice approval. Also hiring and managing of staff and all aspects of budget and gross profit.

Responsible for all customer quoting and estimating.

Increased revenue average by over 150,000 per month while maintaining a 35% gross profit.

Responsible for over $500,000 per month with a staff of three people. Generated over $175,000 in gross profit while providing improved service to our customer base and improve our KPI’s in all areas.

USM Norristown, PA - Trades Manager 2011 to 2013

Responsibilities: Day to day operations for A & P Tea Co. Account. Including managing the maintenance budget for all trades and services. Manage vendors and store requests.

Responsible for all quote approvals in all trade lines exceeding 5000.00. Capital work approval up to 25,000.00

Procured vendors and negotiated rates and services.

Handled escalations on service requests for store level and maintenance manager level.

Coordinated project work such as generator installation and store re-grand openings.

Oversaw invoicing issues with vendor and invoicing depart References Available Upon Request



Contact this candidate