Customer Service Allahabad
Resume:
A B H I J EET
M A N D A L
******************@*****.***
PROFESSIONAL SUMMARY
Optimistic, creative and hardworking looking to join the team at an exciting, charming and unique ambience. Enjoy helping customers find what they need, discover new products and have a positive overall experience.
535/1 Om Shantipuram Colony,
Naini, Prayagraj, Uttar Pradesh
211001 (IN)
S K I L L S
• Staff Management
• Good Leadership Qualities
• Team Management
• Exceptional written and
spoken communication
• Comfortable with telephone,
computers and smart
devices.
• Able to work flexible hours,
nights and weekends.
• Attentive, organized and
able to prioritize tasks for
optimum efficiency
L A N G U A G E S
• English
• Hindi
• Bengali
E D U C A T I O N
Ewing Christian College,
Prayagraj, Uttar Pradesh
Diploma in Hotel
Management, 2016
Suman Vidyaniketan
Inter College, Prayagraj,
Uttar Pradesh
Passed Intermediate, 2015
E MP L O Y M E N T H I S T O R Y
, Varanasi,
Uttar Pradesh
October 2020 – September 2021
Provides feedback to the employee and department managers on the employees’ performance of job responsibilities
Work closely with the manager to identify and resolve performance issues/opportunities of the team members as they arise
Supervises all hourly staff and Seasonal Supervisory staff, provides work direction, performance reviews, and coaching to team
Assist in properly training staff to execute Omni service standards
Assist in scheduling staff, voids/closing comps, liquor pulls, cutting staffing levels, checking out Blues Buster and bar staff at end of shift
Performs any duty requested by Management to ensure the
Varanasi, Uttar Pradesh
Jul. 2019 – September 2020
Greet, register, and assign rooms to guests of hotels or motels.
Contact housekeeping or maintenance staff when guests report problems.
Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
Record guest comments or complaints, referring customers to managers as necessary.
Review accounts and charges with guests during the checkout process.
Prepare for basic food service, such as setting up continental
Varanasi, Uttar Pradesh
Mar. 2018 – Jul. 2019
Delivered quality service by providing a warm and welcoming environment.
Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.
Warmly greeted guests and asked open-ended questions to help them to find the best offerings.
Developed and maintained positive working relationships with others to reach business goals Lucknow, Uttar Pradesh
July 2017 – March 2018
Maximized customer service by training staff, overseeing operations and resolving issues in a timely manner.
Bussed and reset tables and kept dining room and work areas clean.
Trained newly hired employees on the company's processes and procedures.
Followed all safety requirements for alcohol service.
( IT ) Marriott Hotel & Convention Centre, Hyderabad December 2016 – February 2017
Learned new materials, processes and programs quickly to maximize performance.
Shadowed senior team members to learn all related jobs.
Continually improved methods and procedures for processes, measurement, documenting and work flow techniques.
Addressed guest concerns and resolved all issues to guests' satisfaction. D E C L A R A T I O N
I hereby declare that the information furnished above is true and correct to the best of my knowledge I don’t have any disease which makes me render me unfit to handle food and beverages.
Date: Signature:
Place: Allahabad (ABHIJEET)
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