Customer Service Representative

Cynthia S. Kreigh

Phone: 301-***-**** or Email: *************@*****.***

*** ********* ***, ******* ******, WV 25419

Years of dedicated customer experience to offer.

Currently seeking a new opportunity to share my professional expertise while continuing to develop and deliver excellent service to customers.

PROFESSIONAL EXPERIENCE

Client Service Specialist, First Data Merchant Services/Fiserv., Hagerstown, MD

Assist BP, Sunoco, Exxon Mobil and Shell merchants with credit card issues. April 2021-June 16, 2022

Support Money Network EIP card holders.

Provided franchise and standard merchants second level gift card support. September 2014-April 2021

Terminal Support Specialist, First Data Merchant Services, Hagerstown, MD October 2008-September 2014

Assisted merchants with terminal issues and consumers with gift card.

Sales Coordinator, Weiss Bros., Hagerstown, MD October 2007-April 2008

Answered incoming calls, processed customer orders, and increased clientele after offering quotes.

Sales Consultant, Younger Toyota, Hagerstown, MD May 2006-June 2007

Achieved monthly sales goals as a certified consultant for Scion, Toyota, Mitsubishi and used vehicles.

Marketing Director, Broadmore Assisted Living, Hagerstown, MD April 2003-March 2006

Educated clients about services in addition to formalizing the contract between clients and community.

Implemented and promoted a lead marketing tool.

Consistently brought business into the community by networking.

Customer Service Representative, Waypoint Bank, Hagerstown, MD April 1997-March 2003

Cross-sold products and brought consistent business into the branch.

Utilized effective sales techniques and communication skills to sell financial products and services.

Senior Teller, Columbia First Bank/Harris Savings Bank, Hagerstown, MD October 1989-April 1997

Supervised teller staff and updated colleagues with customer service policies and standards.

Coached tellers for area branches, scheduled teller hours and assisted with teller performance appraisals.

Ordered supplies and maintained cash balance at branch location.

Managed monthly logs and reports for both security and operations.

Receptionist/Switchboard Operator, First Federal Savings & Loan, Hagerstown, MD February 1976-October 1989

Received and relayed phone calls, appointments, messages, and conference calls.

Greeted and assisted customers, bank business associates and all departments with backup work

Office Associate, Customer Service, Sales and Switchboard (PT), Sears, Hagerstown, MD October 1988-April 2015

Retail sales and commission furniture sales.

Prepared store deposit and over/short report.

Notified customers of merchandise arrival and projected delivers.

AWARDS AND RECOGNITIONS

Outstanding Sales Achievement of the Year-2000, Waypoint Bank

Salesperson of the Year-1997, Harris Savings Bank

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