Customer Service Store Manager
Resume:
S
Mike
Spurling
mwspurling@hotmail.
com
Keyser, West Virginia
26726
SUMMARY
Customer-oriented Store Manager offering over 20 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. SKILLS
Marketing and Promotions
Work Planning and Prioritization
Hiring and Training
Team Building and Leadership
Store Opening and Closing
Retail Operations
Policy Development and Enforcement
Management Team Building
Recruitment and Hiring
EXPERIENCE
Assistant Store Manager of Operations/Hardlines
LaVale, MD
Kohls Corp/ Jun 2008 to Current
Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
Recruited, interviewed and hired qualified employees to provide top-quality service. Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
Assisted in continuous development of effective store associates to achieve desired sales and results.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Store Manager
LaVale, MD
Dollar General Store/ Jun 2006 to Jun 2008
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
Managed inventory tracking and physical inventory counts to minimize loss. Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Strengthened work flow productivity by hiring, managing and developing top talent. Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Assistant Store Manager
LaVale, MD
Tractor Supply Company/ Aug 2004 to Jun 2006
Oversaw aspects of maintenance, inventory and daily activity management. Coached and developed store associates through formal and informal interactions. Delegated assignments based on team strengths to optimize floor coverage and service levels.
Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Handled scheduling for store shifts to achieve adequate staffing. Checked monthly sales and performance reports to support operational planning and strategic decision-making.
EDUCATION AND TRAINING
High School Diploma
Keyser High May 1984
Keyser, WV
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