Fork Lift Customer Service
Resume:
Karen L. Lexa
*** ***** ********** **., ******, OH 4425
Professional Summary
I am currently employed as a “Lead” at Keefe Commissary. Previously I was an Operations Supervisor, an Associate Support Department Supervisor both in the retail industry. My core values are heavily focused on providing support to ensure a strong leadership team and facilitating proper training for all employees with a focus on following all Organizational and Governmental mandates to encourage a safe and productive work environment. Knowledge, Skills, and Abilities
Proficient with a variety of software programs to include Excel, Microsoft, Kronos, Oracle and TC-1 timekeeping.
Excellent communication and customer service skills to include telephone, electronic, and face-to-face interaction.
Ability to learn quickly and multi-task a variety of projects. Detail oriented.
Capable of working independently or as a part of a team. Dependable and flexible.
Excellent safety and attendance record.
Work History
Retail Lead 09/2019-CURRENT
Responsibilities include: Stocking product on racking, Picking orders, issuing BOL's, start position, which begins the work day for the arena, along with anything necessary to meet the needs of the business.
Retail Operations Supervisor 06/2016-06/2019 Nation Bank of Az, Morenci, Az. Responsibilities include: Maintaining a depostory banking facility. Quarterly compliance training for my team of a Personal Banker and 3 Tellers.
Working daily, weekely and monthly reports. Updating and maintaing computer and paper files. Assisting customers with banking inquiries and adjustments. Maintaining professional relations with our Business and Consumer customers. Balancing and maintaining ATM and Vault.
Interview job applicants and make recommendations for hiring. Complete all new hire duties and requirements including I-9 documentation. Responsible for preparing schedules for all associates using TC-1 scheduling system. Associate Support Department Supervisor 03/200*-**-****, Home Depot, Brooklyn, Ohio
Responsibilities include: Maintaining professional relations with Regional, District, and Local leadership teams; supporting approximately 150 associates. Interview job applicants and make recommendations for hiring. Complete all new hire duties and requirements including I-9 documentation. Responsible for preparing schedules for all associates using FAST scheduling system. In charge of scheduling and maintaining all training programs for the Leadership Team and all associates.
Make payroll adjustments when required, utilizing the Kronos time-keeping system. Ensure appropriate coverage and audit vacation and personal time off requests. Maintain personnel files as required by the Federal Government and Corporate Operating Procedures.
Prepare and provide recommendations for all associate’s annual reviews. Plan and implement all employee recognition programs, functions, and selection processes. Oversee State and Federal required postings compliance; responsible for all internal postings and information boards.
Material Handler, 09/1999 – 1/2002 Mr. Gasket – Brooklyn, OH Responsibilities include reading and understanding parts codes; operating Fork Lift (Tow Motor) equipment; maintaining warehouse integrity; monthly inventory counts and adjustments. Executive Secretary, 07/1981 – 11/1990 Union Gospel Press – Cleveland, OH Work under direct supervision of the President and Vice-President of the company with duties to include oversight of all company correspondence. Work with customers directly to handle adjustment issues and maintain positive customer relations; assist with employee issues; adjust payroll discrepancies.
Education
Cleveland State University, 1982
Business management courses
Cuyahoga Community College, 1981
Psychology courses
Lincoln West High School
Basic business courses- 1980 graduate
References
Professional and personal references are available upon Request. 2
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