Entry Clerk Service Representative

Ganiyat Abiodun Ahmed

*** - *** ********* *****, ********, MB. R3T5L2

Phone: 204-***-**** Email: *************@*****.***

CUSTOMER SERVICE REPRESENTATIVE

PROFILE

●Creative and dedicated customer service representative with over 9 years of experience in the financial industry

●Extensive experience in both internal and external customers with the ability to cultivate and maintain relationships with partners to make the most of business opportunities and referrals

●Holder of a master’s degree in business psychology supported by several trainings in marketing, banking ethics and superior

●Easily adaptable in a fast-paced working environment and goal-oriented with an eagerness to learn and acquire new skills

●Strong ability to use digital and communication tools with proficiency in Microsoft suite including Excel, Word, and PowerPoint

●Highly motivated with strong personal ethics, enthusiastic with the capability to work as part of a team or with little or no supervision

●Excellent problem-solving and people skills, with the ability to build strong relationships and proactively connect with clients

Skill Summary

Customer Service Skills

●Maximized every sales opportunity by cross-selling profitable products and services to clients in accordance with the company’s policies and objectives.

●Developed, maintained, and reviewed customer care strategies to build rapport and ensure customer retention and loyalty through apology and follow-up calls, birthday message alerts, and gift packages.

●Reviewed, monitored, and implemented procedures within the unit to ensure alignment with global standards.

●Registered and updated customers’ details on the verification module with an error rate of less than 5% daily.

●Collated unit reports and provided daily, weekly, and monthly reporting to the branch and zonal management to address areas of concern.

●Maintained an average of 90% customer satisfaction rating aimed to build brand loyalty and continually project a good image of the organization.

Administrative Skills

●Managed office supplies and inventory through effective negotiation to ensure the best pricing and on-time delivery.

●Organized and prepared customers’ transactions and records for proper filing and safekeeping according to regulations.

●Verified all documentation for correctness in numbering, status, format, title, and legibility for conformity and accuracy in accordance with the organisation's policies and procedures.

●Collated unit reports and prepared final reports for weekly management meetings.

●Prepared minutes for management meetings and circulated them to staff on a weekly basis.

Communication and Interpersonal Skills

●Delivered training to team members and other teams in the branch on service-related topics using Microsoft word and PowerPoint presentations.

●Interacted with existing and prospective customers through face-to-face communication, emails, and phone calls to promote business expansion and continuity.

●Successfully worked with other team members to resolve an average of 70 customer complaints and inquiries daily.

●Acted as the first point of contact for visitors and customers while ensuring a 5-minute response time to enquiries, complaints, and other transactions to maintain client relationships, meet customer needs, and exceed their expectations.

Work Experience

Business Development Manager January 2018- May 2022

CrimsonHaus Company Lagos, Nigeria

Customer Services Representative July 2008- October 2017

Zenith Bank Plc. Lagos, Nigeria

Education and Training

Master’s Degree November 2020

University of South Wales United Kingdom

Bachelor’s Degree November 2006

Federal University of Technology Niger state, Nigeria

4-Year Bachelor’s Degree February 2018

Comparable Education in Canada

IQAS Credential Assessment

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