Cloud Administrator Desktop Support
Resume:
Frederick Rouse
Mansfield, TX **063
Cell:214-***-****
**********@***.***
Career Objectives:
To continue to grow in leadership and knowledge, interact and share with team members and colleagues,and develop world class solutions to real world problems.
Education:
TexasTech University,Bachelor’s of Business Administration inManagement Information Systems (MIS) -1996
Certificate for Implementing and supporting Win2000server/Active Directory.
Software Experience:
18 + years working with Microsoft Windows 2k-03 Pro & Server / Microsoft Office XP - Pro / MS Active Directory
20years maintaining Microsoft Exchange / Microsoft Outlook
11 years working with Exceed, Visio, Tivoli Storage Manager, AS400, Oracle
7 years working with Linux, Unix,HP Openview, Solaris, BMCPatrol, HP-UX, Veritas Netbackup, Netcool, Sysprep
23 + years troubleshooting & supporting TCP/IP / DHCP / DNS / WINS
23+ Years MS Office, Ghost
16 + years in a Windows NT 4.0 environment / including VPN setup & troubleshooting.
18 years working with software Firewalls & Security
14 years Cisco and Shortel phone admin
8 years SAP, Front Page
8 years using Remote Access Tools Net-Meeting, Windows Remote Desktop, Peregrine Service Center/Asset Center
10 years Windows 7, Service Center,
2 years Windows Dynamics NAV 2009
10 years network monitoring tools- Vectra, Airwave, Solar Winds, Mojo
2 years VMWare Vsphere admin – building virutual servers, modifying servers, installing server and client software
6 years Citrix Sys Admin
3 Years Office 365 Admin, including Sharepoint, and OneDrive
3 Years Windows Server 2012 Admin
3 Years Powershell admin
3 Year Tanium admin –pushing packages, inventory control, and etc
6 Years SCCM admin – pushing packages, applications, and etc.
3 Years Sophos Admin – creating group policies, antivirus protection, updating/cleaning systems
Hardware Experience:
23 years breakfix/repair IBM, Dell, and HP - pc’ s,laptops, servers, and printers
23 years experience with Dell, IBM, and HP Desktops & Servers
4 years working with Sun Solaris workstation
5 years Nutanix Server
4 years Wireless Access Points installation and configuration
10 years Cisco and HP Router and switch configuration
17years Cisco and Shoretel VoIP phones installation and configuration
Summary Of Qualifications:
Excellent oral and written communication skills / Work very well in a team environment.
A self-motivated and dedicated professional who is committed to facing all challenges presented in any work environment.
A self-starter able to set and reach goals & accomplishing multiple tasks.
A team player recognized for dependability and accuracy.
Strong management and leadership skills
Friendly, professional, and customer focused.
Organized and detailed with strong follow-up skills.
Extremely sensitive to security concerns and company policies.
Able to take direction, but will work very well independently.
Financial Industry experience.
Health Care Industry experience
Fitness Industry experience
Comfortable with new technology and passionate in learning new software applications.
Professional Experience
Endurance Capital – Dallas, TX December 2019 – current
Sr. Systems Admin
Configure Cisco Muraki and HP/Aruba routers and switches
Configured Wireless Access points
Knowledge of Cisco/Juniper hardware and software
Evaluate current telecom, network and system infrastructure; recommend and implement innovative technology
and solutions that enhances future reliability, security, productivity and efficiency of the IT Telecom and system
infrastructure.
Design, implement, administer and support the company’s national IT Telecom, network and system infrastructure using Cisco Muraki and HP/Aruba routers and switches.
Work with Data/Voice/Cable and Mitel phone System providers to optimize service levels and costs.
Develop detailed project plans, procure necessary resources, monitor progress and provide regular project status reports to management team.
Develop, implement and maintain processes for ongoing operations, administration and monitoring of Telecom, network and phone systems including Quality Assurance testing.
Knowledge of routing protocols, BGP, MPLS, OSPF
Provide third and fourth tier support for the efficient resolution of IT Telecom, network and phone system related incidents, service requests and update service desk management systems (SpiceWorks) accordingly.
Understanding of IPv4
Maintain advanced technical skills and stay abreast of current technologies and trends that can be applied to the company’s IT Telecom, network and phone systems.
Active Directory admin: Including DNS and DHCP configuration.
O365 and Cloud server systems administrator.
Azure Acitve Directory and cloud administrator
Duo and Micorosoft 2 Factor Authorization
Mitell Phone system administrator
VMware Vsphere system administrator
Experience using automated reporting tools / reports testing, Solar Winds,
Dell Xtreme IOS SAN storage and backup administrator
Sharepoint and One Drive System administrator
SpiceWorks administrator
RDS/Terminal Server administrator – built RDS virtual infrastructure, installed software on servers
PKI configuration for terminal servers
Added digital certificates for users access
Created remote desktop sesissions/collections
Configure Group Policies
Gold’s Gym Corporate Office – Dallas, TX..February 2016 – November 2019
Network and Telecom Engineer
Configure Cisco and HP/Aruba routers and switches
Configured Cisco2900 series, CiscoNexus5548, Aruba2900 series switches, Aruba7005 routers/controllers, Aruba7200 series, Nutanix, EMC Xtremio, Cisco ASA.
Configured SD-WAN for branch and remote locations.
Configured Cisco ASA for branch site and newly setup remote site locations using cradle points to get out to internet.
Configured Palo Alto on early Cisco devices.
Configured Wireless Access points
Performed heat map usage to position AP’s for best coverage.
Monitored AP’s using Airwave, Mojo, Arista, and etc.
Knowledge of Cisco/Juniper hardware and software
Evaluate current telecom, network and system infrastructure; recommend and implement innovative technology
and solutions that enhances future reliability, security, productivity and efficiency of the IT Telecom and system
infrastructure.
Design, implement, administer and support the company’s national IT Telecom, network and system infrastructure using Cisco and HP/Aruba routers and switches.
Work with Data/Voice/Cable and Shoretel phone System providers to optimize service levels and costs.
Develop detailed project plans, procure necessary resources, monitor progress and provide regular project status reports to management team.
Develop, implement and maintain processes for ongoing operations, administration and monitoring of Telecom, network and phone systems including Quality Assurance testing.
Knowledge of routing protocols, BGP, MPLS, OSPF
Provide third and fourth tier support for the efficient resolution of IT Telecom, network and phone system related incidents, service requests and update service desk management systems (Service Center) accordingly.
Provide evaluation and justification for purchase of IT Telecom, network and phone systems.
Understanding of IPv4
Maintain advanced technical skills and stay abreast of current technologies and trends that can be applied to the company’s IT Telecom, network and phone systems.
Active Directory admin: Including DNS and DHCP configuration.
O365 and Cloud server systems administrator.
Azure Acitve Directory and cloud administrator
Okta 2 Factor Authorization
Shoretel Phone system administrator
VMware Vsphere system administrator
Experience using automated reporting tools / reports testing, Solar Winds, Airwave, Clear Pass, and Business Objects, Arista Wifi Monitoring,
SQL Server admin
Red Hat Linux support
Dell Xtreme IOS SAN storage and backup administrator
Sharepoint and One Drive System administrator
Service Now administrator
Tanium administrator
Microsoft SCCM administrator – built SCCM servers, created packages and applications, pushed software packages and applications to client pc’s and laptops.
Magnabled/Univar – Dallas, TX..November 2014 –February 2016
Sr. Systems Admin
Responsible for supporting Citrix Xen Center environment
Microsoft Office 2010 Exchange Sever administrator, create email accounts, modify email accounts
Active Directory admin, SQL admin, create user accounts, modify user accounts
Troubleshoot Citrix environment issues, removing/adding users to citrix servers
Print Server Admin, add/delete/modify printers
Troubleshoot printer connectivity issues via ip address
Troubleshooting router, Firewall, and switch issues, installing routers/switches into server racks
Maintain Shoretel phone system,
Perform Windows Power Shell scripting
Perform remote support utilizing Logmein and Remote Desktop Connection
Maintain Citrix server profiles for users
Activate security badges for users via the Keri system
Aquatic – Dallas, TX.. March 2014 – October 2014
Sr. Systems Admin
Supported 2 sites, Lancaster and Arlington TX
Responsible for maintaining all pc’s, laptops, printers, monitors, serves, Cisco phones, etc.
Windows xp, 2007, and 2008 environment.
Image Dell Laptops and desktops with Windows xp or 2007.
Responsible for printer, desktop, laptop, and monitor installation and configuration
Perform fixes for desktop software and hardware issues including Office 2010 and Microsoft Outlook.
Deploy equipment to sites all over the U.S. for users.
Use Aquatic Soho for ticketing system for trouble tickets as well as inventory tracking.
Perform the scheduling and also participate in pc/equipment moves.
Responsible for the support of ipads and iphones.
Responsible for dispatching other vendors such as Dell, ATT and Tier 1 to offsite locations.
Point of contact between end user and vendors for phone installations, pc moves, or network port activation.
Responsible for managing different technology implementation projects in different states according to cost center budgets.
Also use Active Directory, SCCM
Cisco Phone support, remoting into computers to fix issues, and pushing software to computers to call center like atmosphere in some areas.
Maintain switches, routers, and patch panels.
Bank of America -- Dallas, Texas..March 04’ –March 2014
Analyst II-Generalist/Lead Technician
Manage projects, troubleshoot hardware/software issues.
As Team lead, I work in a windows 2000/XP/Windows 7 environment.
Image IBM/Dell laptops and HP desktops with windows 2000/XP images via SCCM.
Responsible for Data Migrations using TSM, and HP data protector for application recovery, cloud/datacenter, etc.
Responsible for printer, desktop, laptop, and monitor installation and configuration
Perform fixes for desktop software and hardware issues including Office 2007and Microsoft Outlook.
Deploy equipment to sites all over the U.S. for users.
Use Maximo, Remedy ticketing system for trouble tickets as well as inventory tracking.
Perform the scheduling and also participate in pc/equipment moves.
Responsible for the additions of Blackberry’s to the Blackberry server, support ipads, and iphones.
Responsible for dispatching other vendors such as HP, and EDS to off site locations.
Point of contact between end user and vendors for phone installations, pc moves, or network port activation.
Responsible for managing different technology implementation projects in different states according to cost center budgets.
Also use Active Directory, SCCM, Unix, and Sharepoint.
Phone support, remoting into computers to fix issues, and pushing software to computers to call center like atmosphere in some areas.
TFI Resources – (Part Time Job) Contract @ Higher Ed Holdings – Dallas, Texas…October 07’ – February 08’
Helpdesk Support
Troubleshooted software/hardware issues via telephone
Used Windoxs XP and Windows Vista operating systems.
Solved wireless network issues, router issues, and other networking issues.
Reset user id’s and passwords for user’s nation wide.
Responsible for hundreds of charts on shift.
Volt Tech – Contract @ CSC – Dallas, Texas…December 03’ – January 04’
Helpdesk Support
Troubleshooted software/hardware issues via telephone.
Used windows 2000 for operating system.
Solved issues dealing with Lotus Notes R5, vpn, laptops and desktops issues, NT and windows 2000 servers.
Reset user id’s and passwords. Supported users nationwide.
Ajilon Consulting – Contract @ Daimler Chrysler – Dallas, Texas…May 03’-- November 03’
Network Security Admin
Responsible for creating/disabling user id’s and giving current user’s access to different databases.
Created user id’s in User Manager, Novell, terminal 3270 client, Access databases, Lotus notes databases, Aspect phone system, and in different web based applications.
Responsible for desktop support trouble tickets such as hardware and software repair.
Used Lotus Notes for databases, email and trouble ticket system.
Created procedural documentation for new and upgraded software applications.
Reset user passwords and unlocked user accounts. Supported approximately 2,000 users and pc’s.
Teksystems – Contract @ Lennox – Dallas, Texas January 03’-- May 03’
Network Security Admin
Responsible for creating user id’s on NT4.0 server using user manager and also using Active directory.
Created email accounts using Microsoft Exchange Server 5.5.
Created id’s in SAP r/3, and AS400. Also used AT&T Vpn to create VPN accounts.
Used trouble ticket software called Remedy.
Disabled accounts on all servers for terminated employees.
Supported around 12,000users nation wide.
Teksystems -- Contract @ Blue Cross Blue Shield – August 02’ – October 02’
Desktop Support Technician
Worked for Blue Cross Blue Shield as a desktop support technician.
Traveled weekly to various sites all over Texas and New Mexico; upgrading IBM pc’s and laptops from Windows 2000 to Windows XP.
Troubleshooted hardware and software issues.
Teksystems – Contract @ VHA -- June 02’ – August 02’
Desktop Support Technician
Worked for VHA as a desktop support technician.
Responsible for major migration from Windows 98/Novell to Windows 2000. Put Windows 2000 images on all of VHA’s laptops and pc’s.
Configured Cisco VPN, Palm desktop and Intellisync software.
Copied user’s data to server and then back to Windows 2000 client using a script we created with a Microsoft user state migration tool.
Switched to a windows 2000 only environment.
Teksystems – Contract @ Fleming -- January 02, – June 02’
Lead Technician
Worked for Fleming Corporation as team lead for desktop support team.
Responsible for troubleshooting trouble ticket issues dealing with pc’s, servers and tape backup drives.
Supported 1,200 users on a Windows2k and NT4.0 environment.
Worked with Windows 2000, Citrix, Novell Groupwise, Msoffice 2000, and other business specific software.
McLeod USA-- August 00’ – November 01’
Unix System Administrator
Created windows 2000 images using Sysprep.
Responsible for imaging laptops and desktops, putting all required software on each Windows 2000 operating system such as Citrix, VPN, TBS, AS400, etc in a call center.
Configured Citrix on pc to make sure it connected to the Citrix Server as well as other software like Tivoli Storage Manager, making sure client/pc and server communicated successfully to backup and store data.
Performed software and hardware repair, system installations, and troubleshooting using windows Nt4.0, win 98, win2000, and nt4.0 server operating systems.
Have certificate for Implementing and supporting Win2000server/Active Directory.
On the Unix side, I performed production support/implementation of critical business applications such as Netcool and HP Openview, including BMC Patrol to monitor systems.
Monitored and supported the HP OpenView and Netcool probes and nodes to make sure their processes were always running.
Provided some shell scripting (using the vi editor), Linux installations, process controls, creating and adding user profiles,adding/changing passwords, file backups, and troubleshooting using different shell commands in a Solaris 2.6, HP-UX, and Linux environment.
Built and configured Compaq and Dell servers with win2000 server.
Administered Netcool probes remotely.
Performed maintenance on the Network Appliance servers (swapping bad drives that are in a raid configuration, checking processes, etc.), and adding and removing users from the HP UX servers.
Maintained DNS servers…changing IP addresses and DNS names when needed.
Performed company backups using Veritas and manually changed backup tapes from IEX servers and Robot tape machines.
RHI Consulting – Contract @ Caprock Communications March 00’ – August 00’
Desktop Support Technician
Responsible for software and hardware maintenance on Dell desktops and laptops.
Installed numerous workstations with windows 98, 2000, and NT4.0.
Worked on and installed many systems with NT4.0 server.
Worked with Cisco Routers/switches to connect networks.
Built and deployed windows2000 and Nt4.0 images using ghost utilities.
Used DHCP and static ip’s to add systems to domains on the network.
DFWTECHNOLOGY – Contract @ TEXAS INSTRUMENTS -- May 97’ – January 00’
Lead Technician
Managed a team of technicians that performed software and hardware repair for Texas Instruments.
Worked with oracle databases: Installed Oracle software on numerous pc’s and configure that software using the ODBC’s DBA and DBMS entries.
Connected an application called Business Objects to the Oracle database using a Data Warehouse. This application was bridged by the ODS Gateway to make a link between the Business Objects application and the Oracle database. Used SQL tables in that process.
Installed other applications that TI used to get data from Access databases and connected those applications using the MDI Gateway.
Worked on a number of other SAP installations and configurations of networks:
Rannetwork cables through the ceilings and put network cards in pc’s.
Responsible for configuring pc’s, using DHCP or static IP addresses to see the network.
Performed hundreds of upgrades from using Windows, NT4.0 and Windows 2000.
Worked with software like Lotus Notes, Autocad, MSOutlook, SMS, and various others
Performed numerous installs of different hardware devices such as hard drives, motherboards, etc.
Worked with NT4.0, WIN98, and WIN95
Interacted with customers to solve disputes and to organize projects.
ACTIVITIES/AWARDS
Voted RHI’s technical employee of the month for September 2000.
Certificate of Achievement Award for M1560 Updating Support Skills from Microsoft Windows NT Server 4.0 to Windows 2000.
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