Customer Service General Manager

*

TAMARA ALLISON

**** ******** *** ******, ** **705

adshok@r.postjobfree.com 919-***-****

SUMMARY

A highly motivated detail-oriented individual with great leadership, communication, and customer service attributes. I have worked throughout my career in customer service, marketing, sales, and the food and beverage hospitality industry as a career path as well as supplementing my income. I have a commanding knowledge of the industry and driven attitude to meet and exceed the customer’s expectations. Overall, I am a dynamic team player willing to learn and adapt to all environments and employment requirements dedicated to making a positive impact with a company to generate sales and customer satisfaction to sustain continued success. PROFESSIONAL HIGHLIGHTS

- General Manager (8+ years)

- Marketing sales (8+ years)

- Implement training programs (10+ years)

- Management support (20+ years)

- Building customer relationships (20+ years)

- Excellent customer service

- Food service and quality control in high end

concept restaurants

- Inventory control and management

- Trainer for servers in concept restaurant

- Administrative support with server check-outs

- Kitchen management

- Prep cook for concept restaurant

- Create daily work logs

- Marketing Skills include:

o Maintain and create lasting relationships

o Social media use and management

Customer service programs to increase

customer retention and satisfaction

- Computer Skills include:

o ChefTec

o QuickBooks

o Microsoft Office (Excel, Word,

PowerPoint, Outlook)

o Adobe Acrobat

o AutoCAD entry

- Macros & POS Food Entry System

- POS programming and routing

WORK EXPERIENCE

Nosh Canteen, Durham NC (February 2019 – Current)

General Manager

- Increased business over 50% in 1-year period

- Utilize excellent customer service skills and social media marketing to increase business performance

- Implement daily specials and increase customer interactions to impact sales and customer satisfaction

- Maintain and develop lasting relationships with clients and vendors

- Execute money management, banking deposits, and business journals

- Maintain all system of operations, staff scheduling, and health regulations

- Work closely with owner and staff for accurate food quality and control Sage and Swift Gourmet Catering, Durham NC (January 2016 – February 2019) Catering Manager

- Event planning from menu development to event rental selections and decor

- Increased business annually over 50% in 3-year period

- Maintained and developed lasting relationships with clients and vendors

- Money management, banking deposits, and monthly business journals in Excel

- QuickBooks financial management for invoices

- Ordered with vendors and maintained inventory

- Maintained all system of operations

- Worked closely with kitchen manager for accurate food quality and control

- Worked closely with catering staff to maintain integrity and client vision for the event 2

Watts Grocery Restaurant, Durham NC (July 2014 – February 2019) Assistant Manager

- Event Planner for private parties

- Labor objectives implemented

- Server and expediter duties

- Ordered with vendors and maintained inventory

- Maintained all system of operations

- Worked closely with GM, chefs, and owner for

accurate food quality and control

- Trained staff members

Hummingbird Bakery, Durham NC (September 2014 – January 2016) General Manager

- Maintained all system of operations

- Provided service, cleanliness, and quality control

- Labor objectives implemented

- Weekly profit-and-loss completion

- Maintained staff scheduling

- Implemented training programs

- Money management, banking deposits, and

monthly business journals in Excel

- Ordered with all vendors and

- Worked closely with pastry chef and owner

- Developed key staff members

Mad Hatter’s Bakeshop & Cafe, Durham NC (October 2012 - June 2014) General Manager

- General Manager

- Provided service, cleanliness, and quality control

- Labor objectives implemented

- Weekly profit-and-loss completion

- Maintained staff scheduling

- Implemented and helped complete training

program for front of the house employees

- Developed key staff members

- Money management, banking deposits, and

monthly business journals in Excel

- ChefTec usage for recipes and invoices

- QuickBooks financial management for invoices

- Ordered with all vendors and maintained

inventory

- Maintained all system of operations

- Worked closely with pastry chef and kitchen

manager for accurate food quality and control

EDUCATION

University of Indiana/Purdue University- Indianapolis (IUPUI), Indiana 87-89 o Associates in Architectural Drafting and Engineering Kentucky Polytechnic Institute 86-87, Louisville, Kentucky o Associates in Mechanical and Electrical Drafting Engineering Rocky Mt. School of Art 80-82 Denver, Colorado

o Associates in Commercial and Graphic Arts

CERTIFICATIONS

Durham Technical Community College Courses

o AutoCAD (2011)

o Spanish (2008)

o American Management Association (AMA) management training certification (2007) o AutoCAD Certification (1995)

ACTIVITIES

o Art, music, hiking, and swimming

o Volunteer work:

o Bagging It 4 Kids We Are Durham – Food insecurity and rescue program o Freedom House

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