Care Giver Executive Assistant

VICTORIA A. ROSELLA

**** ***** ****** ***** • Kingwood, Texas • 77339

Cell: 832-***-****

********@***.***

Core Qualifications

Strong office management skills.

Dedicated to professional development

Customer Service and Problem Solving for Customer Satisfaction

Maintained multiple calendars and book travel and reimbursements with Concur

Excellent gatekeeper skills

Managed workload to adjust to upcoming completion dates

Sent and retrieved documents through DocuSign

Submit payroll with Kronos and updates with PeopleSoft

Ability to work as a valuable team member or independently

Created the department’s Sharepoint and trained employees for lean work methods

Exceptional ability to perform complex tasks and to prioritize multiple projects.

Possess a thorough knowledge of database management, and records maintenance/confidentiality

Comfortable working with all levels of management and training

Created onboarding procedures and ensured all documents and insurance certificates for contractors remained was current

Professional Experience

Polished and Organized

Business Development Manager/Business Manager Houston, TX 01/2020 – Present

Remotely schedule meetings, coordinating events, reconcile expense reports, balance AR/AP accounts, customer service, insurance, vendor payroll

Hanks Oilfield Consultants, LLC

Office Manager and Business Liaison/Business Manager Houston, TX 08/2008 – Present

Remotely coding invoices and expenses to cost centers

Payment to vendors and contractor payroll

Insurance certificates verified

N&K Plumbing, LLC Houston, TX 08/2018 – 12/2019

Corporate Manager

•Created an employee handbook with employment laws and regulations

•Created the employee database, setup employee payroll system, maintained payroll processing, all leave requests processed within current regulations

•Created SOP’s for Human Resources interviewing, onboarding, disciplinary actions

•Reviewed and executed contracts between independent contractors, vendors and builders

•Created and maintained the W-4 log for contractor onboarding and 1099 distribution at year end

•Maintained all insurance certificates for company, vendors, and independent contractors

•Liaison for company and potential clients, current vendors, employees and contractors maintaining communication regularly both written and oral

•Established basic guidelines for all vendors

•Dispatch and schedule all service calls using a newly created tracking system

•Create presentations for safety training and human resources procedures

•Balance all vendor and contractor accounts monthly

•Reconciled invoices, bills and payroll weekly

DR Horton Homes (Temp) Houston, TX 04/2017 – 07/2018

Corporate Office Manager – Title Specialist – Executive Assistant

•Verify new subdivision plots and record them in the appropriate state and county

•Create, edits, and distribute correspondence for the corporate office

•Collaborate with payroll representative to ensure employee pension accuracy

•Liaison for the department with other divisions, outside companies, vendors and clients maintaining regular communication

•Create presentations for national training meeting

•Audits and balances all property closings nationwide, processing refunds

•Maintain and deliver files from clients as requested with established time frames

•Verifies all certificates of insurance for vendors, contractors and home buyers ensuring no expiration of insurance

•Maintained travel calendar and reimbursements for 3 Executives

•Managed all corporate events from the Conroe office

•Assisted with closings when needed

UT MD Anderson Cancer Center Houston, TX

National Training Program Coordinator (CPR Training Program) 09-20 09 - 03/2017

Program Coordinator 09/2010 - 12/2013

Coordinates the production of grant progress reports for each funded training awarded

within budgetary guidelines

Manages Director’s and Co-Director’s calendar, event, travel, reimbursement (Concur), scheduling and conference calls

Manages all nationwide correspondence and inquiries regarding the training program

Serves as a liaison for the department with other institutional departments, divisions,

outside institutions and the public

Serves as a coordinator for the Cancer Prevention Research Training Program Advisory Committee by scheduling meetings, preparing agendas, transcribing minutes, logistics of the meetings and preparing any handouts

Utilizes strong interpersonal skills to communicate with research staff, collaborators,

advisory committee, and program participants

Developed effective orientation and materials for trainees to ensure they understand and

comply with institutional policies and procedures

Maintain all payroll recordkeeping weekly (KRONOS), confidential hiring material, and annual merit

Yearly reviews and salary increase recommendations for supervised personnel

Keep abreast of changes within the institution regarding policies, procedures and budgetary

restrictions

Royce Builders Houston, TX 04/1998 - 06/2008

Executive Assistant to CEO / Document Control Specialist

Managed all home closings from permit completion, construction completion, buyer inspection, title Company documents reviewed, home loan document figures verified against costs and preapproved for Vice President’s signature at the closing table with the buyer. This included verifying all amounts figures on the HUD 1 statements for all companies’ closings. Closed all home loans for 12 builders. Verified seller bank loan payoffs, amount due from buyer, sales price, earnest monies collected, taxes paid and due, realtor commissions, home warranty cost, seller contributions, various home loans FHA, VA, Conv

Created and maintained Vice President & the CEO’s travel, calendars, and log books

Coordinated and controlled the insurance binders for every contractor, bank and supplier. Obtaining insurance certificates for all agencies and properties; flood insurance for properties in the flood zones; insurance amendments when needed

Prepared, queried and verified quarterly profit and earnings reports. These reports were distributed to all management and executives for their quarterly meetings

Prepared, queried and verified monthly payables and receivable reports from accounting department to endure accuracy

Prepared, queried and verified banking reports for lot acquisition and home construction loan payments accuracy

Created time management files for ongoing land acquisitions projects, subdivision startup and subdivision closeout for both Vice President and the CEO

Created and managed six Project Coordinators to ensure permits, materials, and construction was remaining on prescheduled timeline

Created the Standard Operating Procedures for the entire office to assist others when coverage was needed for positions

Managed the Warranty Home Enrollment program. This program guaranteed the buyer a warranty on the new home for the first 10 years

Created and managed the 100% Inspection Program by ensuring all property inspections were completed and electronically filed for each property prior to closing

Managed company health insurance quotes for the company employees to ensure coverage and rates were the most competitive and beneficial for the employees

Education

University of Houston – Downtown, Houston, TX

Bachelor of Business Administration and Management along with Criminal Justice

May 2020

Magna Cum Laude

Business GPA 4.0 / Cumulative GPA 4.0

Honors and Award

Honor Society Member September 2011 - Present

National Association for Professional Women September 2011 – Present

National Society of Leadership & Success November 2012 - Present

National Organization for Professional Women January 2012 – Present

Care Giver Award 2015

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