Customer Representative Service

EVELYNE KIARIE

************@*****.*** • 415-***-****

EDUCATION:

Pima Medical Institute 01/05/2022- Ongoing

Healthcare Administration service Associate

Certificate: CPR and First Aid, HCA certification, Continues education for patient care

Skills: Skilled in leadership, relationship building, and healthcare administration, Adept at budgeting and quality assurance, Passionate about providing top-notch care, Great at communicating, Aptitude to form and create new and unique ideas or associations of existing concepts, Confidently, highly organized and detail-oriented, Great at multitasking

EXPERIENCE:

Host, Crossover Health November 2021 – Present

●Maintain pleasant atmosphere of waiting areas

●Communicate various types of information to patients, referral agencies, departments, physicians and the community.

● Managing a team of admission and sales staff in a long-term care facility with over 170+ patients

●Perform cashiering duties for patient co-payments, when appropriate

●Appropriately direct patients and others to other departments across the medical center

Behavioral Health Aid, Parkside Assisted Living May 2020 – October 2021

●Provided time-structuring activities such as painting, drawing etc.

●Supervised behavior and other tasks vital to special needs of patients

●Assisted with day-to-day ADL’s such as dressing, bathing, meal preparation, medication reminders.

●Assist residents with personal hygiene

●Observes residents to detect behavior patterns and reports observations to medical staff.

●Diffusing situations in which patients wish to harm themselves or others.

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Caregiver, Private home services June 2017 – February 2019

●Maintained a caseload of up to 5 residents.

●Answered call light and supported patients

●Assisted with intake of new guests including an explanation of services and expectations, a tour of the premises, introduction to other staff and guests.

●Oversaw clients with kitchen and laundry room use.

●Assisted with household chores and meal preparation when needed.

Librarian/ Customer Representative, Santa Rosa Junior College August 2016 – May 2017

●Worked as an assistant and also helped in carrying out research.

●Performed clerical activities.

●Analyzed patrons’ request to determine needed information and assist in collecting information.

●Developed highly empathetic client relationships and earned reputation for delivering exceptional customer service

●Handled 20+ customer interactions per day, giving detailed, personalized, friendly, and polite services to ensure customer retention.

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