Customer Service Representative
Resume:
Kevin McLaurin
Customer Service Representative
Aurora, CO 80017
********@*****.***
To find employment.
Work Experience
Warehouse Worker
Pepsi Bottling Compny - Denver, CO
June 2016 to August 2017
Order picker forklift operator make sure orders are picked accurately take pallets from above rack and replenish aisles.
Dispatcher
Western Distributing Transportation Corporation - Denver, CO June 2014 to July 2016
Responsibilities
Receive calls from various companies who need tows dispatch tow drivers to location enter data into computer
Accomplishments
High completion rate
Skills Used
Excellent customer service
Customer Service Representative
24-7 intouch - Denver, CO
June 2014 to January 2015
Responsibilities
Maintain a steady call flow assist customers with account problems. Maintain a professional manner over the phone. Probe, build rapport, notate in customer accounts of the problem and resolution. Skills Used
Excellent Customer Service
Assistant Manager
Lids - Erie, PA
November 2013 to June 2014
Responsibilities
Counts bank deposits effective schedulig
Accomplishments
sales have increased
Skills Used
leadership customer service
Produce clerk
Giant Eagle - Erie, PA
September 2012 to November 2013
Check scale and tares, check temps on all areas where we keep our refrigerated food. As produce clerk it's up to me to rotate stock discard all outdated products or products that don't look presentable. Assist customers with help they may need for example coring pineapples. Asst Manager
McDonald's - Erie, PA
February 2010 to March 2012
Greet and listen to customers as they order their food collect cash and place credit card transactions. Prepare drinks for customers at counter as well as drive-thru if their system is down. Perform dining room duties such as garbage removal, sanitizing of tables and chairs, full sweep and mop of floor, and cleaning of restrooms. Teleservice Representative TEAM LEAD
West Corp - Erie, PA
April 2008 to February 2011
Receive inbound calls from customers for various products televised on infomercials. Help customers with orders they may want to place or we help them with questions on the product information. Obtain knowledge on all product information in order to help the customer quickly and precisely.
Houseman
Marriot - Erie, PA
August 2007 to January 2009
Perform daily duties in the cleanliness of the hotel. Bring customers to and from the hotel in the shuttle. Take guests special orders to their rooms like feathered pillows. Cashier
Wendy's - Denver, CO
April 2006 to August 2007
Greet and listen to customers as they order their food collect cash and place credit card transactions. Prepare drinks for customers at counter as well as drive-thru if their system is down. Perform dining room duties such as garbage removal, sanitizing of tables and chairs, full sweep and mop of floor, and cleaning of restrooms perform maintenance on the parking lot with pressure washer.
Cashier
Fatburger - Aurora, CO
November 2003 to May 2004
Greet and listen to customers as they order their food collect cash and place credit card transactions. Yell orders that our customers give us back to the dining room ad well as the person on the grill, prepare drinks for customers at counter as well as drive-thru if their system is down, perform dining room duties such as garbage removal, sanitizing of tables and chairs, full sweep and mop of floor, and cleaning of restrooms. Education
High School Diploma
HInkley High School - Aurora, CO
August 2002 to May 2006
Certifications/Licenses
Forklift Certified
July 2017 to July 2020
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