Medical Assistant Customer Service
Resume:
Cassandra Land
Seeking full time position in the Healthcare field.
Prichard, AL 36610
*******************@***********.***
Authorized to work in the US for any employer
Work Experience
COVID-19 Tester
Rapid Reliable Testing /DocGo - Mobile, AL
March 2022 to Present
Contract assignment
Group Leader
Csl plasma
July 2020 to Present
Supervise donor floor activities, vital signs, hct's, phlebotomy etc Stocker/Merchandiser
Acosta - Stone Mountain, GA
January 2020 to June 2020
Part-time. Responsible for stocking front coolers and hostess. And setting new planograms. Charge Nurse
America Red Cross
December 2014 to June 2019
Supervising up to 10 associates per shift in carrying out daily customer service operations and efficient donor flow, Apheresis operator, performed phlebotomy, vital signs and obtain patient history.
Adjuster
Pilot Catastrophe Services - Mobile, AL
April 2011 to December 2013
Investigated and resolved customer inquiries, answered 30-50 calls daily, process insurance claims, write estimates and issue payments.
Medical Assistant
Dr William R Camp Family Medicine
September 1998 to March 2011
Provided healthcare services under the direction of physician, responsible for monthly schedule development for Medical Assistants and front office staff on order to ensure adequate clinic coverage, front office and back office responsibilities, providing specific paperwork required for next day appointments, applied Medical Assisting training, such Phlebotomy, Injections, and Vital Signs. Store Manager
Dollar General - Mobile, AL
April 1995 to August 1998
Daily store operations including opening and closing store, store inventory, scheduling, manage employees, set store planograms, stock, cashier etc. Education
Diploma, Practical Nursing Certificate in Nursing
Bishop State Community College - Mobile, AL
1996 to 1998
Diploma
C F Vigor High School - Prichard, AL
September 1983 to May 1987
Skills
• Vitals Signs, Medical Terminology, Phlebotomy, Injections, Medical Assisting, EKG, electronic medical records, CPR certified through the American Red Cross. (10+ years)
• Phlebotomy
• Customer service
• Planograms
• Patient care
• Store management
• Laboratory Experience
• Triage
• Venipuncture
• Medication Administration
• Medical Office Experience
• Supervising Experience
• Mobile testing
• Data collection
• Phone triage
• Documentation review
• Nursing
• Medical Coding
• Insurance Verification
• Hospital Experience
• Office Administration
• ICD-10
• Communication skills
Certifications and Licenses
BLS Certification
CPR Certification
Certified Phlebotomy Technician
Certified Medical Assistant
CCMA Certification
Assessments
Nursing Aide Skills — Proficient
August 2019
Providing nursing aid to patients using knowledge of relevant equipment and procedures. Full results: Proficient
Customer Service — Familiar
April 2020
Identifying and resolving common customer issues
Full results: Familiar
Customer Focus & Orientation — Highly Proficient
January 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Attention to Detail — Familiar
January 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Familiar
Basic Computer Skills: PC — Completed
July 2019
Measures a candidate's ability to perform basic computer operations, navigate a Windows OS, and troubleshoot common computer problems.
Full results: Completed
Medical Terminology — Proficient
January 2020
Understanding and using medical terminology
Full results: Proficient
Work Style: Conscientiousness — Expert
August 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Expert
Data Analysis — Completed
December 2019
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data. Full results: Completed
Electronic Medical Records: Best Practices — Highly Proficient September 2019
Knowledge of EMR data, associated privacy regulations, and best practices for EMR use. Full results: Highly Proficient
Written Communication — Familiar
August 2019
Measures a candidate's ability to convey written information using proper grammar rules. Full results: Familiar
Verbal Communication — Highly Proficient
July 2019
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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