Remote Customer Service Representative

Emily S. Cunningham

Phone 912-***-**** (c)

********@*****.***

OBJECTIVE: To obtain a remote customer service position

SUMMARY OF WORK EXPERIENCES: Thirty years of experience in customer service, telecommunications, project management and administrative support. Excellent organization skills, detail oriented, reliable, works well individually or in a team setting.

EDUCATION:

B.A. Degree in Business Administration, Saint Leo University, Saint Leo, FL (2004)

A.A.S. Degree in Banking and Finance, Central Georgia Technical College (2007)

A.A.S. Degree in Accounting, Central Georgia Technical College (2017)

TECHNICAL SKILLS/PROFICIENCES:

Excellent Customer Service Skills

Excellent Multi-tasking Skills

Proficient in Microsoft Office Suites

Computerized Accounting knowledge

Project Management experience

College and Industry Proprietary Software

Telecommunication Experience

COLLEGE INSTRUCTING AND TUTORING:

SAVANNAH TECHNCIAL COLLEGE

5717 White Bluff Road

January 2008 to August 2011 and August 2013 to May 2015

Adjunct Instructor (September 2007-August 2011)

Primary instructor for courses at the Effingham Campus. Courses taught included Business Mathematics, Introduction to Computers, and Employability Skills.

Prepared courses for instruction, compiled course syllabi, and prepared lectures for academic terms.

Taught classes using lecture, online, and hybrid formats.

Assessed students and submitted appropriate administrative reports.

Professional Tutor (August 2013 to April 2015)

Providing tutoring support for the Introduction to Computer Course to students enrolled in the Predominantly Black Institution (PBI) Grant program on the Main Campus.

SAVANNAH COLLEGE OF ART DESIGN (SCAD)

342 Bull Street, Savannah, GA 31402

May 2011 to January 2013

Administrative Assistant to the Chair of Performing Arts

Provided advanced technical-level support and office administration to the Department Chair and faculty including assisting internal and external customers, resolved departmental-level issues, and prepared research data.

Conducted research and composed statistical reports.

Coordinated and arranged meetings, prepared agenda, recorded and transcribed minutes of meetings.

Scheduled classroom usage; compiled and disseminated course schedules.

Monitored registration data and coordinated with Registrar.

Coordinated and organized departmental events to accommodate guest speakers, lectures and special events including travel, catering, schedules, and secure facilities.

AT&T TELECOMMUNICATION

Savannah, Georgia 31405

December 1978 to December 2007

Service Consultant

Responsible for the sales and servicing of customers of large business and company personnel regarding implementation of offered services.

Coordinated interdepartmental activities to implement services, including meetings to ensure proper billing and installation dates.

Responsible for resolution of customer problems including escalations.

Served as Project Manager for installing various services

Coordinated customer requests for service and equipment changes.

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