CDL CLASS A with endorsements: Hazmat/tanker & Doubles/triples

Cody Alexander Keonona Racoma

**** *. ***** ***. #**** Las Vegas, NV 89148 808-***-**** ****.********@*****.*** Summary

With over 12 years of management experience, I am a hardworking, team player that is a self-starter and comfortable taking on a leadership role. I enjoy learning new concepts and can proficiently execute those concepts quickly, while working diligently under pressure and communicating with others clearly and effectively. With my Commercial Driver’s License Class A Unrestricted certification, I am ready to apply my prior grocery retail, management and leadership experience to a new role as a driver and become an asset to a team and company.

Education

Bachelor's Degree in General Business

Hawaii Pacific University, Honolulu, HI 2004-2009

Safeway Retail Leadership Development Program 2010 Commercial Driver’s License Class A UNRESTRICTED

Endorsements: Tanker, Hazmat, Doubles & Triples

Advanced Career Institute, Las Vegas, NV 2022

Career History & Accomplishments

Security Assistant Shift Manager, The Venetian Resorts Sep. 2020-Aug. 2022

● Oversee the operations of the Overnight Shift for the Security Department.

● Provide Superior Customer Service during any exchange with Guests.

● Lead investigations of incidents, accidents and events which include: interviews of parties involved and detailed reporting of what happened in any incidents/events.

● Respond to & take lead in resolving emergency situations and give directions to the Security Team to resolve the incident quickly and efficiently.

● Monitors and Enforces Company Policies and Procedures, Gaming Laws, Federal and Local Law within the Company.

● Compose daily communications which are delivered to Senior leadership which details Security Events that occurred on property.

● Review, edit and approve incident reports that officers complete. Security/Field Training Officer, The Venetian Resorts Dec. 2017- Sep. 2020

● Patrol, Monitor and/or inspect assigned areas/sections.

● Provide Superior Customer Service during any exchange with Guests.

● Investigates incidents, accidents and events which include: interviews of parties involved and detailed reporting of what happened in any incidents/events.

● Respond to emergency situations and take necessary steps to resolve the situation.

● Monitors and Enforces Company Policies and Procedures, Gaming Laws, Federal and Local Law within the Company.

● Train New Officers and document/rate their progress throughout the field training program.

● Take control of any incidents until Management arrives on scene. General Merchandise Department Manager, Vons Aug. 2017-Dec. 2017

● Responsible for ordering and stocking of inventory.

● Organize and maintain backroom inventory stock for the department.

● Executes weekly Promotional Sales Merchandising Plans for the department.

● Responsible for Merchandising Aisle End Displays and Seasonal Displays.

● Writes department schedules using the Empower Scheduling System. Front Door Lead, 1Oak Nightclub, Mirage Hotel & Casino (Hakkasan Group) Dec. 2015- Feb. 2020

● Write weekly schedules and post sheets for security hosts within the venue.

● Proficient in using iTrak Incident Reporting System

● Proficient in documentation and composing reports on guests/employee incidents.

● Responsible for Front-Door Security operations.

● Ensure Front-Door Security Host are following/executing company Security Policies and Procedures. (ID procedures, metal detection/pat down procedures)

● Ensure Front-Door Security hosts are providing superior customer service to all guests.

● Handles situations/guest complaints about Security operations throughout the venue.

● Complete nightly logs/reports (Capacity Logs, Refused entry Logs, Opening/Closing Checklists)

Customer Service Manager, Vons Sep. 2015- Aug 2017

● Worked/Managed at nine different stores throughout career.

● Responsible for the front-end operations of the store; ensure cashiers provide superior customer service, cash handling policies practiced by all cashiers, all impulse purchasing merchandise filled at the checkstands, Courtesy clerks performing job duties.

● Responsible for forecasting and planning man hours for each department in the store.

● Proficient in using WFM scheduler and Empower Scheduling Systems.

● Ranked Top 5 out of 20 stores in district 8 for Las Vegas Vons with a 88.4% customer satisfaction score for the 1st quarter of 2016.

● Trained all new Cashiers and Courtesy Clerks on how to perform their job duties and responsibilities.

● Mentored any current employees that were interested in moving towards promotions in the store.

First Assistant Store Manager, Safeway Inc. Feb. 2015- Sep. 2015

● Was ranked the top store in the Hawaii district of Safeway for customer satisfaction, 85%, based on customer surveys during the 1st quarter of 2015.

● Maintained customer satisfaction by training employees on providing excellent customer service effectively.

● Responsible for forecasting and planning man hours allocated to each department for the store.

● Input daily and weekly sales to see if projections have been achieved.

● Write and input weekly schedule using WFM scheduling system.

● Responsible for performing payroll with the Workbrain timekeeping system.

● Plan and execute Weekly Sales Merchandising for the store. (ex. displays, profit stacks)

● Manage (order writing) inventory for displays and to keep shelves stocked.

● Set-up/merchandise displays for the weekly sales ad.

● Train and mentor clerks and Department managers. Second Assistant Store Manager, Safeway Inc. May 2011- Feb. 2015

● Help forecast and plan man hours for weekly schedules.

● Writing weekly schedules for employees using WFM Scheduling System.

● Train and mentor new and current employees with on-the-job training and web-based training.

● Manage (Order writer) inventory for the non-perishable section of the store.

● Assist in planning and executing the Weekly Sales Merchandising for the store weekly.

● Provide customers with superior customer service.

● Manage and lead all department managers in the store.

● Input daily and weekly sales for the entire store and payroll. Grocery Manager, Safeway Inc. Sep. 2007- May 2011

● Order writer and handled the inventory for the non-perishable section of the store.

● Helped in training and mentoring new and current employees by OJT.

● Provide customers with superior customer service

● Assisted in executing the Weekly Sales Merchandising plan weekly. References

Available upon request

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