Hello,

I’m Crystal Hufnagle

** ******** ******

West Babylon, NY 11704

631-***-****

adshg6@r.postjobfree.com

Skills

Customer service. Verbal communication. Problem resolution and de-escalation. Filing. Sales. Typing. Reliable and trustworthy (bonded). Computer skills. Staff training and motivation. Account development. Processing payments. Organizational skills. Up-selling. Math. Active listening and critical thinking. Telemarketing. First aid. Medical assisting clinical and administrative. Learning ASL y un poquito español (Spanish Babble).

Experience

December 2021- August 2022 Strathmore’s Who’s Who Worldwide. Farmingdale, NY- Receptionist

● I performed general office duties. Phones, messaging, filing, typing, collating, some computer work, etc…

September 2015- Present

adshg6@r.postjobfree.com

West Babylon, NY- Owner

● For many years I just made handmade/handcrafted items and gave them away as gifts. I would crochet everywhere I went, just to keep my hands and myself busy.

● I make scarves, hats, bedspreads, baby blankets, baby hats, booties, and stuffed animals. June 2011- Jun 2022

Crystal’s Care, West Babylon, NY- Child care provider

● I originally started caring for one infant (6 months), and one school aged child after school. Once they were both of school age, and due to Covid, it has become less profitable for me. I’m interviewing potential replacements at the moment. I’d prefer a job with a more reliable and steady income.

May 2007 - April 2009

Ihop, Bayshore NY-Customer Service/Host/Server

● Cashier, Service, Hostess, waitress.

September 2000 - June 2005

Meenan/Burke Oil, Hawthorne NY- Administrative Assistant/Customer Service/telemarketer Responsibilities included:

2

● Working with others to address issues related to products and services, occasional IT and troubleshooting support, meeting deadlines, educating customers on product features and technical details, generated quotes, processed payments and updated customer files, negotiated prices and finalized sales agreements, maintained quotas and leads, converted prospects into new customers, problem solving, and customer relations.

● I as being groomed to be the head of customer service for the Hawthorne office until I had to relocate.

August 1998- September 2000

Pair Ophthalmology, Park Avenue, NY, NY- O ce Manager/Billing

● Reserve tissue at the eye bank. Answer calls, Dilation, Preparation for procedures, Cleanliness of the facility, Typing, Billing and Coding, Filing, and Collecting co-pays. June 1991- July 1998

Creations/Creative telemarketing, 34thstreet & 14th street, NY,NY-Customer Service/telemarketer

● Customer Service, Identifying customers needs and wants,Updating customers files and profiles, Computer work, Handling multiple all lines, Customer retention, Maintaining quotas, and Answering customer queries.

Education

Amityville Memorial H.S.-Diploma 1988

Lewis A. Wilson Tech, Dix Hills Course of study: Medical Assistant Administrative/Clinical. 1986-1988. Certified.

Old Westbury University- 3 years Major: Computer Science. Minor: Math.

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