Sales Associate Customer Service
Resume:
roche p. montera
ADDRESS:
** ****** ****** ******* ***** Fourth Estate Subd. Brgy. San Antonio ParaÑaque City
POSITION:
SALES ASSOCIATE/ CASHIER
COMPUTER SKILLS:
MS Office
DATE OF BIRTH
August 2, 1992
NATIONALITY
FILIPINO
CIVIL STATUS
Single
LANGUAGES:
English and Filipino
MOBILE:
EMAIL:
*******.*****@*****.***
Academic & Professional Qualification:
Rizal Technological University
Electronics and Communication Engineering Technology
Year Attended (2009-2011)
Mandaluyong City, Philippines
International Training Programs Attended:
Safety Project Management Training
oAugust 11, 2019
oCopthorne Hotel, Old Airport Road, Doha City, Qatar
Fire Safety Safety Course – Level 2
oMarch 15, 2019
oCopthorne Hotel, Old Airport Road, Doha City, Qatar
Element 1 (OSHA) Leadership,Management & Employee Involvement
oFebruary 15,2019
oCopthorne Hotel, Old Airport Road, Doha City, Qatar
Element 2 (OSHA) Worksite Analysis,Hazard Prevention & Control
oFebruary 22,2019
oCopthorne Hotel, Old Airport Road, Doha City, Qatar
Charriol Training
oSeptember 25,2014
oJuly 06,2015
oMay 10,2016
oAccelerando Building Makati City
All Star Certification
oJanuary 05, 2012
oMain Office in KFC Quezon City
Work Experience History
Joshua Project Services
HR /Office Admin
July 2019 – January 7,2020
Duties & Responsibilities:
Preparing or updating employment records related to hiring, transferring, promoting, and terminating.
Arranging and filing documents and other clerical works.
Explaining human resources policies, procedures, laws, and standards to new and existing employees.
Ensuring new hire paperwork is completed and processed
Informing job applicants of job duties, responsibilities, benefits, schedules, working conditions, promotion opportunities, etc.
Addressing any employment relations issues, such as work complaints and harassment allegations
Processing all personnel action forms and ensuring proper approval
Overseeing hiring process, which includes coordinating job posts, reviewing resumes, and performing reference checks
Landmark Group Doha, Qatar
December 13, 2016 – June 30,2019
Senior Sales Associate/Head Cashier (STEVE MADDEN)
Duties & Responsibilities:
Applying excellent customer service skills whilst offering advance and assistance to customers in a professional and efficient manner.
Working in compliance with high standard company practices.
Utilizing interpersonal and communication skills while providing exceptional customer service and engaging with customers to tailor advance and recommendations.
Offering friendly and approachable assistance while ensuring that the shop floor remains clean and tidy.
Gaining teamwork skills by supporting the work of others and acting as a vocal and engaged team member while positively and confidently responding to assigned tasks.
Meeting and achieving KPI’s exceeding targets and expectations by remaining motivated.
Attending and engaging in team meetings relating to budgets and targets and company updates.
Responsible for taking money in the form of cash, check, or credit card from patrons in exchange for food or services. Scans items, provides change, balances drawer, and processes card transactions.
Stores Specialist Inc.
November 29,2013 to December 10,2016
Sales Consultant-CHARRIOL
Duties & Responsibilities:
Sales Consultant must understand the product benefits and advantages and should prepare strategies according to it to the sales force and should be able to execute those strategies at right time.
Ensure the sales team force is positive and are geared up for the challenge.
Find out prospective customers/clients and new target segment and penetrate sales in that area.
Teach the sales force about converting leads to sales through good communication, follow-ups and positive attitude.
Take participation in trade shows, exhibitions, networking with local associations to promote the product.
Monitoring the situation of the market, ups and down, finding out the competitors, latest innovation of the products.
Complete understanding about the product and finding out how to market products for different segments.
Market Strategic Firm Inc.
March 14,2013 – August 10,2013
Checker
Duties & Responsibilities:
Assist in handling shipment receiving duties by ensuring that received items are properly handled and stored
Count each item to ensure number compliance with work orders and raise concerns about additional or lesser items received
Ascertain that all counted items are re-boxed and transported to storage areas
Assist in pulling out orders and checking number of items on the work order list
Compare work orders with actual items to ensure that the proper item and quantity has been pulled
Provide support in packing items and transporting them to delivery trucks
Check transactions against cash / credit card payments received and ensure that they tally
Isolate any discrepancies in payments and transactions and address them on immediate basis
Validate checks and shady credit or debit card payments and confer with customers to ensure that payment instruments are being used legally
Create and maintain counter checking reports and inform supervisors of any outstanding issues regarding missing items or dodgy cash transactions
TOPSPOT Multi- Purpose Cooperative (KFC)
October 01,2010 – March 09,2013
Restaurant Team Leader ( All Star)
Duties & Responsibilities:
Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations.
Operating scanners, scales, cash registers, and other electronics.
Balancing the cash register and generating reports for credit and debit sales.
Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer.
Processing refunds and exchanges, resolving complaints.
Bagging or wrapping purchases to ensure safe transport.
Following all store procedures regarding coupons, gift cards, or the purchase of specific items, such as alcohol or cigarettes.
Maintaining a clean workspace.
I, the undersigned, hereby certify that the above information is true and correct to the best of my knowledge.
ROCHE PINTADO MONTERA
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