Center Representative Customer Service

MARIA OGUNWOMOJU

Richmond, TX ***** • 832-***-**** • ***************@*****.***

GROWTH-ORIENTED BUSINESS ANALYST

Service Desk Specialist • Service Manager • Customer Success Manager • Project Coordinator Issue Resolution • High-Volume Business Support • Client Satisfaction • Data Analysis WORK EXPERIENCE

PWC, London, England June 2022 - July 2022

Service Desk Engineer

● Provided high-volume IT support to non-technical business group employees.

● Coordinated tickets and remediating actions through ServiceNow.

● Reviewed technical documentation and procedures. Home Depot, Atlanta, GA June 2019 - May 2022

Service Desk Associate

● Increased credit card sign-ups by 10%.

● Exceeded 90% target satisfaction rate by recommending products and exceeding sales targets.

● Liaised with over 25 customers daily average, surpassing volume targets by 22%.

● Processed customer returns and order payments.

● Onboarded new associate hires and maintained detailed training procedure logs. Raising Canes, Baton Rouge, LA May 2018 - May 2019 Service Desk Representative

● Achieved 92.7% customer service rating scores.

● Trained and mentored over 20 employees on customer care best practices.

● Forwarded company cultures within dining areas.

● Addressed customer concerns to raise total customer experiences. AT&T, Dallas, TX Dec 2017 - Feb 2018

Call Center Representative

● Fielded 250 inbound calls weekly to resolve customer inquiries and issues.

● Tracked customer feedback to win and retain customers.

● Collaborated with management to determine issue root causes. EDUCATION

Houston Community College, Houston, TX 2022

Associate of Science, Business

TECHNOLOGIES

Microsoft Office

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