Associate Center Customer Service

Jarvis Jennings

678-***-**** ***********@*****.*** Huntsville, AL

Service-focused Customer Service Advocate bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address cutomer concerns head-on, develop poractive solutions and implement corrections with efficiency. Proficient in CRM with 5 years years of experience.

Elite Service Associate Delta Vacations May 2022-Present

• Assist customers and Travel Agents with pricing, booking, and changing flight, hotel, and/ or car rentals

•Answer questions regarding booking confirmations, destinations, attractions, etc.

•Reach out to Support Team when needed additional guidance

•Provide extra day for deposit payment when allowed

•Assist with making payments, applying Promo Codes and Skymiles discounts

• Transfer calls to correct department

Customer Service Representative Enterprise Solutions December 2021-April 2022

● Assisted United Healthcare customers with saving money on their Medicare plans by price matching their current plan with available plans in order for the member to buy the plan that best suits their needs.

● Handled inbound customer service inquiries promptly and professionally.

● Increased customer satisfaction by actively listening and being proactive in providing a solution.

● Updated customer service information accurately while recapping each call with the customer. Customer Service Representative Global Payments June 2021- September 2021

● Processed payments and managed client accounts to ensure appropriate addresses, pay info, and educated clients over upcoming promotions.

● Handled 75-100 inbound and outbound inquiries per shift.

● Documented client information in CRM.

● Recognized as a top-performer for being able to de-escalate arising issues with tact and care. Customer Support Associate Amerisave Mortgage December 2020-June 2021

• Phoned promoising customers to sign with Amerisave for their Mortgage needs

• Read a script that helped with signing customers

•Transferred qualified customers to Closing Department

• Handled 60-100 calls daily

Retention Specialist State Farm February 2020 - November 2020

● Handled inbound clients and escalated calls, prescribed solutions to customer complaints, negotiated with clients, and processed premiums to retain business and maximize shareholder value.

● Reported to supervisor daily regarding ongoing resolution timelines and conditions.

● Updated client accounts in CRM, contacted clients after calls with resolution window and case number. Group Sales Associate Center for Civil and Human Rights February 2017 - May 2019

● Greeted patrons with a smile, sold tickets for exhibition entry.

● Provided tours and direction for museum patrons, educating them on historical facts, boosting engagement.

● Sold merchandise at the gift shop and increased sales revenue by 35%. Education

High School Diploma Campbell High School Smyrna, GA

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