INGRID D. CURTIS, RN, MSN 210-***-****

*** ***** ***** **** ******, Texas 78108 adsheg@r.postjobfree.com

OBJECTIVE

Master’s Degree in Nursing Administration. This curriculum prepared me to be a prudent Nurse Leader/Executive. Combined with this training and over 18 years of nursing experience/roles, I have the confidence and competence to effectively lead and manage others.

I am effective in developing recommendations to resolve problems with clinical performance and with issues that may help improve patient safety, staff retention and morale. I am a prudent healthcare professional, leader and team player. I have excellent people skills, am very reliable, fair, honest and trustworthy. I have common sense, and am an analytical and critical thinker. As a leader/manager, I have excelled in all Performance Evaluations, and have gained much respect and appreciation from staff, patients and co-workers. My motto has always been, “Treat others how you want to be treated.”

Having been a part of the military community for over 25 years, I truly enjoy caring for our military beneficiaries and veterans. I would like to finish my nursing career working for an organization that is highly organized and dedicated to quality patient care for our nation’s soldiers and their families.

SUMMARY

Specialized experience in providing excellent, high quality nursing care, supervising, recruiting/hiring nurses and ancillary staff, monitoring and evaluating the work of other nursing and administrative personnel, providing guidance, mentoring, managing and leading through Transformational and Servant Management styles.

Background includes over 16 years of direct patient care in diverse medical units that include Step-Down ICU, Medical/Surgical, Telemetry, Emergency Room, Behavioral Health Unit, Cardiovascular Care, Post-partum, Oncology, Emergency Dept and Post Anesthesia Care.

Strong organizational and time management abilities with a comprehensive knowledge of performance improvement/quality issues, core measures, patient falls, and JCAHO standards.

Excellent communication, leadership, interpersonal, and presentation skills – able to work effectively with physicians, staff, patients, and family members.

A team leader who creates a positive environment that encourages team members to perform at their best.

Preceptor and resource nurse to many new hires.

Computer skills include Microsoft Office (Word, Excel, and PowerPoint), various healthcare applications, E-mail, and Internet research.

Knowledge of Computer Programs such as McKesson, Essentris, AHLTA and CHCS.

Interpersonal skills include: Proactive, self-starter, experience directly communicating to clients at all levels, ability to multitask in extremely fast-paced and high stress environment, ability to collaborate with multiple teams, demonstrate flexibility in an environment of constant change and fluctuation, excellent analytical and creative problem solving skills, excellent written and verbal communication skills, Time Management skills, priorities set for tasks, great attention to detail, fast learner, resourceful, organized, anticipates and responds to problems and risks.

EDUCATION

Master’s Degree- Nursing Administration, University of Texas -Arlington. Dec 2013

Bachelors of Nursing- University of Texas at Arlington, Arlington, Texas, Dec 2010

Associates of Applied Science- Nursing, San Antonio College, San Antonio, Texas, 2003

Accounting and Marketing Certificates, Kerr Business College, Augusta, GA., June 1987

Licensure/Certifications:

RN, State of Texas (Compact State Licensure)

ACLS

BLS

Professional Training:

Intermediate Course for Supervisors 2018

HR for Supervisors 2017

Nursing Informatics Course, University of Texas at Arlington, Arlington, Texas 2013

Supervisor Development Course 2017

Basic use of Excel, Word, PowerPoint

WORK HISTORY

San Antonio Military Medical Center, General Surgery Clinic -JAN2019-AUG 2019 Served as Interim Chief Nursing Officer for the Department of Surgery while still employed in present role as Chief Nurse in the General Surgery Clinic. Being dual-hatted, I effectively managed and performed both duties until a new Department CNO was hired.

San Antonio Military Medical Center, General Surgery Clinic –SEPT 2014-present

As a GS-12, Chief Nurse of the General Surgery Clinic, my duties include managing sub-clinics under General Surgery, which include Breast Cancer Clinic, Wound/Ostomy, Pediatrics, Bariatrics, Colorectal and Surgical Oncology. Managing the day to day operations of a these busy clinics, providing guidance to and oversight of approximately 40 staff members, to include military personnel, contractors and Government employees. Other duties involve arranging staff education classes, managing patient consults and appointments, to include cancelling, scheduling or rescheduling appointments, educating patients/family on preoperative and postoperative procedures and expectations, monitoring employee timekeeping/time cards in ATAAPS, reviewing/approving annual leave/sick leave requests, implementing and/or improving policies, procedures and process improvement strategies that result in better patient satisfaction scores, resolving patient care and/or patient satisfaction issues, chart audits conducted monthly for quality control, assisting providers with credentialing process, handling/resolving ICE complaints, and other daily issues that arise. To improve patient satisfaction, I implemented a performance improvement project to decrease patient wait-times, as well as a project to improve the Pre-Admissions process.

Performs vice hiring actions in attaining/recruiting new employees, conducting monthly chart audits for compliance with policies/procedures; Ensuring staff maintain their BLS and certifications, competencies, and identifies any new educational needs based on changing equipment, technologies or processes implemented. Applies evidenced-based practice principles to validate and/or improve nursing practice. Completes annual performance appraisals and proficiencies in a timely manner and effectively maintains all files, assuring competency and safe practice for assigned staff. Performs human resource (HR) functions including performance-based interviewing for selection of staff, in a fair, unbiased manner to create a diverse environment and workforce.

Submits all necessary documentation and data to the Department of Surgery, HR, committees and PI coordinator, prior to the deadline. Implements action plans to assure performance measures are met to improve organizational performance. Assures a safe patient environment and immediately corrects deficiencies.

Maintains working knowledge of the AFGE contract, and abides by the contract, laws and regulations. Very proficient in clinical programs such as AHLTA, ESSENTRIS, CHCS, DHMRSI, HAIMS and S3.

oOther duties include: Analyzing data and coordinating with the network interdisciplinary team to develop a plan for the appropriate level of care that addresses the patients consult needs.

oRefer consults and makes provision for continuing care with other healthcare providers and/or specialties.

oProcure and coordinate healthcare appointments based on patient need, eligibility and availability.

oDocument observations, assessments, interventions and outcomes in the patient's medical record.

oIdentify problem areas for monitoring and evaluation and is active in analyzing findings and changing practice based on quality improvement findings.

oImplement process improvement strategies to improve patient and staff satisfaction.

oServe as an educational resource and provides consultation to other staff on continuing care needs and identification of appropriate resources utilizing evidence based criteria.

o Use discretion in confidential matters and leads others in appropriately safeguarding confidential information.

As a GS 12, I have at least 5 full years of Supervisory experience which includes formulating, developing, and implementing processes that evaluate, correct, and improve performance, patient safety, customer service and satisfaction. Developing action plans, analyzing and briefing root causes to clinic problems, and experience with Joint Commission standards/preparation. Work Schedule: Mon-Friday, 0730-1630. No weekends/No holidays.

TIME IN GRADE: For this position, I was hired as a GS-11 and spent 52 weeks of Federal Service Time in this grade, from Sept 2014-Oct 2015.

San Antonio Military Medical Center, San Antonio, TX 09/11- 09/14

Staff Nurse (contractor) in a 34 bed Post Anesthesia Care unit; caring for soldiers, military veterans, family members and children postoperatively, preoperatively and in same day surgery. Work areas include pre-op, PACU and same day (ambulatory) care. Duties include caring for patients, monitoring vitals, monitoring airway, breathing, circulation and pain. Resolving issues related to pharmacy issues, patient and/or family member issues, performing charge nurse activities and responsibilities, maintaining patient safety, maintaining compliance with hospital and JCAHO standards. Precepting/Orienting new nurses/employees, Teaching/Educating patients regarding medications and post-op activities, giving the best care to patients and being actively involved in motivating staff to perform at their optimal levels. Work schedule: 40hrs weekly, weekends and holidays.

North Central Baptist Hospital, San Antonio, TX 07/08-9/11

Staff Nurse in a 20 bed Post Anesthesia Care Unit; caring for the adult and pediatric population directly after surgical procedures; maintaining airway, breathing, circulation and pain control. Making call backs to clients to check on their progress, rounding on patients that have been transferred to nursing units and offering a helping hand or clinical info where needed. Charge nurse duties included rounding on inpatients, resolving issues/conflicts with patients, nurses and doctors, overseeing the activities of the PACU for smooth transition and patient flow. Work schedule: 36hrs weekly, on-call, weekends and holidays.

North Central Baptist Hospital, San Antonio, Texas 05/06 – 7/08

Charge/Staff Nurse – Team leader with up to 15 staff members that include RNs, LVNs, and

CNA’s in a 30-bed Surgical/Oncology/Medical Surgical Unit. Assisted Nurse Manager in patient flow and staff assignments, assisted in strategies to cut supply costs and was effective in resolving doctor, patient and family concerns/issues as well as reviewing charts to extract data for quality improvement measures. Work schedule: 36hrs weekly weekends and holidays.

Baptist Medical Center, San Antonio, Texas 05/02 – 5/06

Charge/Staff Nurse – An effective and prudent Charge nurse and Team leader with up to

12 staff members that included RNs, LVNs, and CNAs on a 24 beds Cardiovascular Critical

Care Unit. I provided care to multiple, complex and high acuity patients. Skills included maintaining cardiac medication drips; hemodynamic monitoring; removing arterial sheaths post cardiac cath procedures; conscious sedation for cardioversions; monitored patient flow and staff assignments as well as resolved patient and family concerns/issues; reviewed charts to extract data for quality/performance improvement measures and collected data for positive patient outcomes and satisfaction surveys. Work schedule: 36hrs weekly, weekends and holidays.

Primerica Insurance/Investment Company, Newport News, Virginia 02/99-3/01

Worked as an insurance agent, selling whole life and term life insurance policies to a diverse group and assessed financial/insurance needs; Assisted in recommendation of mutual funds and investments in order to help secure clientele a more financially stable future. Work Schedule: Mon-Friday, 0730-1630. No weekends/No holidays.

Office Manager, Augusta, Georgia 04/88-8/91

Office Manager at a busy Dr’s office. Day to day activities included meeting and greeting patients, managing accounts receivable, accounts payable, scheduling/rescheduling patient appointments, filing insurance claims, to include Medicare and Medicaid, answering phones and making monetary deposits at end of each work day. Work Schedule: Mon-Friday, 0730-1630. No weekends/No holidays.

REFERENCES:

Claudio Solorzano, RN, BSN, MBA

Phone: 210-***-****

LTC (RET) Kurt Edwards, MD

Phone: 808-***-****

LTC (RET) Jennifer Hines, RN, MSN

Phone: 310-***-****

CD Peterson, DE II (SAMMC Burn Unit)

Phone: 210-***-****

Elisia Watkins

Phone: 602-***-****

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