Sales Associate Time
Resume:
Gabriela Doporto
El Paso, TX *****
***********@*****.***
Objective: To obtain a position with an institution where I can utilize my knowledge to enhance the quality of customer service.
Summary of Qualifications: Passionate, motivated, innovative multitasker with years of experience in sales and customers service. Particularly adept in building excellent relationships with customers in order to understand and fulfill their needs resulting in high customer retention and satisfaction. Received company recognition for providing exceptional customer service. Excel in a fast paced, dynamic office environment.
Have the ability to quickly learn proprietary software applications. Bilingual in English, Spanish can speak, read and write.
Work Experience
SIU Investigator
Fred Loya Insurance - El Paso, TX
January 2022 to Present
Investigate claims and complaints by customers, internal and external. Analyze and determine whether fraudulent behavior has occurred. Interviewed and obtain witness statements, analyzing and canvassing the scene of the accident or theft, inspecting vehicles and working with law enforcement or NICB. Developed investigative strategies for any scenario possible. Review referrals and evaluate claims and underwriting information.
Being able to identify appropriate resources and investigative strategies. Served as a resource to the sales, appraisers and claim staff. Develop, implement and deliver fraud awareness training throughout the company. Identify and establish external relationships with industry, law enforcement and other contacts involving in fraud investigations, detection and prevention. Regulatory Compliance Clerk
Fred Loya Insurance
August 2015 to Present
Audit and monitor reports for regulatory/complaints of the company/Licensing clerk (Help with adjusters license’s making sure everything is correctly filled out and upload to their correct folders) Part Time Sales Associate
Kids foot locker
June 2019 to February 2020
Sales associate part-time at kids foot locker.
Quality Control Clerk
Fred Loya Insurance
November 2011 to December 2015
Monitor live customer service skills from call center agents in claims department, making sure company guidelines and procedures are being followed. Perform 25 to 30 audits per week. Other responsibilities include receiving and sending returned checks to correct addresses, constant contact with adjusters and team leads regarding returned checks.
Cashier, Customer Service Department
Target
August 2007 to November 2011
were I handled returns, exchanges, registries & gift cards. Opening and closing preparing money for morning registers and night deposits. Handled switch board receiving and transferring calls(operator). Cleaning store and re-stocking shelves.
Education
High school diploma
Bel Air High School - El Paso, TX
2007
Skills
• Typing speed 35 words per minute
• Data Entry Terminal (PDT, Mainframe Terminal, etc)
• Internet Browser( Internet Explorer, Firefox, etc)
• As-400/KRONOS/Guidewire
• Language Skills: English-Excellent (read, write and speak)
• Spanish-Excellent (read, write and speak)
• Peripheral Devices (Scanners, Printers, Fax, etc)
• Word Processing Software (Word, Excel, Word Perfect, etc)
Contact this candidate