Data Entry Service Representative

SEAN MICHAEL BARARD

Los Angeles, CA ***** 760-***-**** **********@*****.***

Professional Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Objective is to utilize the education and skills recently acquired while contributing to the success of the organization. Skills

• System Troubleshooting

• Vulnerability Evaluation

• Case Planning and Management

• Business Management

• Sourcing Requirements

• Workflow Planning

• Project Deadlines

• Verbal and Written Communication

• Conflict Resolution

Work History

Electrical Apprentice 08/2021 to Current

Comet Electric – Los Angeles, CA

• Handled installation of electrical components by splicing, joining and connecting wire.

• Repaired light fixtures, controls, switches, relays and circuit breaker panels based on detailed evaluations.

• Pulled EMT and PVC conduit wire according to plans and code requirements.

• Terminated wiring and connected circuits with correct techniques.

• Conducted detailed tests on electrical systems after completing installations, replacements and repairs.

Cybersecurity Professional Penetration Tester Student 02/2021 to 04/2021 DIVERGENCE ACADEMY – Addison, TX

• Used Linux Command Line to navigate directories, set up files, and permissions

• Perform Shell Scripting commands

• Operated and managed networks, software, hardware, routers (wireless), switches

• Server Administration (Basic Configuration)

• Created VMs in portals

• Configured Ipv4 Subnets and address assignments

• Port Scanning, Packet Sniffer & Analyzing using Wireshark

• Analyzed security policies for usefulness and value to suggest security policy improvements.

• Conducted IT audit assessments for systems or applications to recommend solutions to mitigate risks.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

• Carried out day-day-day duties accurately and efficiently. Pharmacy Technician 01/2020 to 03/2020

CVS HEALTH – North Hollywood, CA

• Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.

• Answered incoming phone calls and addressed questions from customers and healthcare providers.

• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.

• Collected co-payments or full payments from customers.

• Verified patient data and billing information to discover and resolve erroneous bills due to system errors.

Pharmacy Field Representative 07/2017 to 09/2018

DAVITA RX – Los Angeles, CA

• Helped patients improve access and adherence to drug regimens to achieve better clinical outcomes

• Understood patient complexities in order to educate and recommend pharmacy services to patients, and clinic teammates

• Acted as point-of-contact for clinical partners, providing effective communication with territory teammates

• Proactively identified patient needs to provide issue resolution to prevent patient defections and encourage refill management independently and in partnership with internal DaVita Rx teammates

• Analyzed data to selectively determine high priority patients and facility engagement to optimize territory management and exceed business objectives

• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

• Addressed customer complaints and mitigated dissatisfaction by employing timely and on- point solutions.

• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

• Kept orderly and accurate accounting records by monitoring sales documentation.

• Traveled up to 50 miles per day to visit customer locations within Los Angeles County. Pharmacy Representative 07/2015 to 07/2017

DAVITA RX – Coppell, TX

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Specialized in high risk patients and facilities

• Investigated and resolved customer inquiries and complaints quickly.

• Responded proactively and positively to rapid change.

• Met customer call guidelines for service levels, handle time and productivity. - Top Aloe Performer Award 2016

• Educated customers about billing, payment processing and support policies and procedures.

• Communicated professionally with colleagues, freelancers and clients.

• Effective liaison between customers and internal departments.

• Recipient of time and attendance award (4th quarter in 2015) Member Service Representative 10/2011 to 11/2014

Molina Healthcare – Long Beach, CA

• Assisted Molina members and Providers with correcting account, service and system issues by educating on required forms and technical processes.

• Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.

• Followed up with customers regularly via phone and email to obtain payments and schedule services.

• Researched and rapidly resolved client conflicts to maintain key accounts.

• Trained and directed new employees in call script use, conflict resolution and data entry practices to boost customer satisfaction ratings.

Education

Bachelor of Science: Business Administration 11/2021 Southern New Hampshire University - Hooksett, NH

No Degree: Cybersecurity 04/2021

Divergence Academy - Addison, TX

• Completed professional development in;

Linux, Server, Cloud, Network, Security, Pen Testing Additional Information

• TCP/IP Networking

• Linux Administration

• Server.

• Cloud

• Network

• Security

• Pen Testing

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