Customer Service Representative
Resume:
Mohamed Farag
**** ****** *****, **** *****, texas
**********@*****.***
Summary
Proven track record of multitasking, attentiveness and courtesy Outgoing and friendly customer service representative with 5 years of experience providing incomparable customer service and maintaining a polite, friendly, and professional demeanor Proven call center representative with 5 years of experience handling customer service issues and representing the company, including fielding calls from supervisors. Education
edgetech academy
comptia A+ cert • arlington, texas
Currently completing courses in computer hardware, software and microsoft Currently getting certified in Comptia A+ and security + Assisted the class in projects maintaining computer hardware and refurbishing old hardware. LD BELL
high school diploma • Hurst, Texas
Experience
gamestop
refurbishment technician • Grapevine, Texas
• Routinely inspected equipment for preventive and emergency maintenance needs.
• Followed instructions regarding duties and assignments for facility and machinery maintenance.
• Inspected and maintained facilities to maximize cleanliness and support upkeep targets.
• Completed assignments on-time and under budget.
• Implemented troubleshooting techniques to resolve issue. computer repair shop
technician assistant • irving, texas
• Identified hardware issues caused by component failures using approved diagnostic tools.
• Configured computers to network drivers and connected to printers and other peripheral equipment.
• Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
• Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
05/2022 - Present
• Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
PROSPECT AIRPORT SERVICES
Customer Service Representative • euless, texas
Manage passengers and assist customs officers with inspections
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations. Skills
Customer service, Computer literacy, Communication skills, Microsoft excel, Microsoft word, Documentation review Languages
English, Arabic
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