Customer Representative Service
Resume:
Shauna Mazza
Stockton
Obtain a job as a customer representative
where I can use my exceptional
interpersonal and communication skills to
resolve customer issues and foster a
positive relationship between the customers
and the company.
Experience Education
2020-Present
Office Manager – RD Evans Company
Responsible for doing paperwork, coordinating subcontractors, and processing invoices; maintaining databases, collecting expense data, payroll and handling the recruitment and training of employees, and ensuring that the office is stocked with enough supplies.
2016-2020
Chief Manager – I-Hop
Responsible for the overall direction, coordination and evaluation of the Company unit. My duties included supervisor responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems. 2004-2016
Health Coordinator – Certified Care Management
Responsible for scheduling, organizing and managing all aspects of a patient’s healthcare maintenance and treatment. My duties included helping patients’ complete paperwork, communicating with a healthcare team about a patient’s treatment plan and educating patients about resources and options for managing their health.
2011-2016
Fan Fare Media – Media Manager
Responsible for leading the success of clients online marketing programs by providing leadership on campaign strategies, optimization and building strong relationships and establishing, clear lines of communication with clients, partners and staff. Use problem solving experience to assure flawless program execution to meet and exceed objectives.
2006-2008
Fry’s Food – Front End Customer Service Manager
Oversee and manage the efficient operations of all functions and activities of the Front-end. Adhere to all local, state and federal laws, and company guidelines. Supervise and coach direct reports in the performance of their duties; complete performance reviews and provides feedback to direct reports. 1992-1996
High School
Rim of The World High School
Skills
● Customer Service
● Verbal & written communication
● Problem solving
● Detailed-oriented
● Compassionate & empathic
●
Contact
6751 N 23rd Drive
Phoenix, AZ 85015
*****************@*****.***
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