Denise M. Montoya

**** *. ***** *** **** *

Phoenix, AZ 85027

Cell: 480-***-****

adshd3@r.postjobfree.com

Objective : Strive to exceed customer / employer expectations by delivering dependable, knowledge based care and concern. Maintain patient centricity in all initiatives and interactions, always putting others safety and welfare first. Experience

Barrow Brain and Spine Phoenix Arizona

Patient Care Coordinator 08/31/2020 - Present

● Performs general office work including filing, copying, and processing of mail and other paperwork.

● Assisted in rooming patients.

● Assisted in obtaining authorization on diagnostic imaging.

● Assisted in clinical follow-up under clinic team supervision.

● Facilitates collection of outside medical records and x rays for patients and indexes paperwork for scanning process.

● Performs work to meet schedules and to facilitate quality team health care to patients. TOCA Phoenix Arizona

Patient Account Rep. 11/15/2018 – 4/30/20

● ensured security and confidentiality of patient's information. Keep patient's records, payment schedules, and insurance updated into the company database.

● encrypted medical charges through the standard codes using ICD-10

● contacted and worked with all managed care, commercial and private insurances as well as Medicaid and Medicare for processing and verifying claims.

● received and posted payments from clients, insurance companies, and organization accounts. Referral Coordinator 3/11/2015 –11/15/2018

● knowledge in various insurance plans

● maintaining doctors protocols

● ability to schedule appointment for patients

● ability to maintain files for all patients

● ability to resolve all patient issues efficiently

● ability to coordinate with all patients

● taking a referral, finding the proper diagnosis and processing the referral, contacting the patient and getting the patient scheduled in to see the doctor. Fraternal Order of Police Lodge 2 Phoenix Arizona

Office Manager 10/25/09 - 1/30/2015

● review and track daily revenue and volume reports

● prepare monthly sales summaries and reports

● follow up on customer calls and complaints

● compile internal and external customer communications

● control expenses and prepare expense reports

● integrate multiple database spreadsheet to help members with discounts

● liaise with FOP members, chairman, warehousing, distribution and other departments

● supervise and develop 6 support staff members

Sheraton Phoenix Downtown Phoenix AZ

Front Desk Agent 09/09/08 - 10/01/09

● Completed Associate Development Program.

● Received Starwood Preferred Guest Sign up Champion.

● Full cycle guest services including intake and departure of guests, concierge

● specialist, facilitated receptions, maintained and resolved guest issues timely and efficiently.

● Directly responsible to ensure that every guest knew that they were a valued

● customer, and we appreciated their business.

● Excellent in customer service.

Hilton Hotels Corporation Phoenix, AZ

Assistant Front Desk Manager 01/11/99 - 09/2008

● Helped company attain the highest customer service ratings (as determined by external auditors) earned excellent marks in all categories including

● communication skills, listening skills, problem resolution and politeness

● Oversees phone reservations and room assignments, greets and registers guests and

● fulfills requests for special services, such as meetings or transportation.

● Deal with any customer problems, and may offer discounts, adjustments to bills or complimentary rooms to compensate for inconvenience. \

● Meet with other department managers, such as marketing and revenue, to find ways of improving the guest experience.

● Maintained and made weekly schedules for associates.

● Ordered all supplies for the front office.

● Participated in documentation of associates.

● Always maintained composure, when having to handle challenging situations.

● Always had empathy with guests when dealing with complaints, and taking care of any situation that may have risen during their stay.

● Always spoke to all guests in a professional manner, and keeping a smile on my face at all times.

United States Air Force Whiteman AFB

Cook/Billeting 08/28/1995 - 01/1999

● Was in charge of ordering food and supplies.

● Cooked for approximately 3000 people for breakfast, lunch and dinner.

● Trained in working the hotel. Learned how to keep revenue per available room.

● Trained in combat kitchens, and setting up temporary duty stations Education

Scottsdale Community College Associates Degree

Hotel Management 05/2005 –12/2007

Carrington College Associates Degree

Medical billing and coding Graduated with honors

9/2017 – 5/2018

SKILL

● Excellent knowledge of Microsoft.

● Assertive, Self communicator, problem solver, self motivated, goal oriented, organized and efficient.

● A Flexible, Cooperative, hard worker, team player and reliable.

● Excellent computer skills.

● Ability to take initiative, and take on multiple tasks at a time.

● The ability to talk to customers, with a smile and always treating them with respect.

● Able to retain composure during stressful times with customers to regain trust.

● Excellent verbal and written communication skills.

● Excellent troubleshooting and problem solving skills. Reference Professional and personal references available upon request.

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