Customer Service Personal Assistant
Resume:
Rebecca A. Morgan
Saint Louis, MO 63125
**********@*****.***
I believe myself to be assertive, detail-oriented, extremely organized, excellent track record of customer service and communication skills. Having experience in sales, collections and filing assistant all the way to being an assistant manager at a few different gas stations. I also ran a small (self employed) cleaning service. I have been known to be an exceptional worker and quick learner. I enjoy a bit of a challenge, I also enjoy learning and experiencing new fields of work. I am looking for long term position and the option to move up within. Employment Experience:
Aldi -May 7th 2015 – Currently
7369 Watson Road Saint Louis, MO 63119 314-***-**** At Aldi, it proved to be one of the most difficult jobs I have encountered. I started out at the very bottom as an associate, and as of right now I am a Training Captain, Shift manager and Store Associate. I say this is the most difficult because it is not just physically demanding but insanely mentally demanding.
$16.20 regular $20.45 Shift Manager/Training Captain Responsibilities as an Associate;
*Customer Service
*Stocking, maintaining availably of any and every perishable items
*Maintaining a clean and healthy work environment
Responsibilities of a Shift Manager
*Maintaining my Aldi Location independently
*Running a crew anywhere from 3 to 8 store associates
*Keeping up with customer product demand
*Quick problem solving
*Following strict efficiency guide lines
*Handling cash flow
*Using computer programs designed for Aldi, such as; scheduling, audits, cashier balancing and item tag printing.
*Keeping up with weekly price changes and competitive prices. Responsibilities of a Training Captain; Being a Training Captain is to train ALL Saint Louis, MO area Aldi new hires how to cashier, how to stock as quickly and efficiently as possible and all of the procedures and precautions of our equipment. (I have all necessary certifications). When a trainee leaves the Aldi Training Center they have just about all of the knowledge I gave about Aldi. Law Office of Tracy A. Brown – February 2014 – October 2014 1034 S. Brentwood Boulevard Saint Louis, MO 63117 314-***-**** At the Law Firm, I did a few different tasks. I started out as someone similar to a Collector; collections for the firm, multiple calls to clients to remind them of their attorney fees that were due prior to their Bankruptcy. I was also given the title of Mrs. Brown’s personal assistant. My responsibilities went as far as calculating the payroll for the entire office.
$12.00 hourly
*Customer Service.
*Attorney Fee collections, and make payment arrangements with clients
*Calculate Payroll and bonuses for all office employees.
*Miscellaneous office tasks such as; filing, running office and personal errands.
*Cut checks for trustee cases (which I no longer do)
*Maintaining office Excel spread sheets and keeping track of all clients that come into the firm.
*I have pulled credit reports and ECF files for Bankruptcy cases.
*On a daily basis I work with Microsoft word, Excel, Time Matters, Best case and Express Voicemail. Credit Solutions Acceptance Company – August 2014 – January 2013 4101 Chippewa Saint Louis, MO 63116 314-***-****
(Collector/Filing Clerk)
At CSAC, I have done a couple different job titles. I started out as a regular collector and worked my way to being a Filing Clerk. I also handled what is called “Charged Off” accounts with this company. I had a set schedule at 40 hours a week and I was paid salary semi-monthly, $18,000 yearly.
*Assistance with loan collections, loan settlements, payment arrangements and high call volume.
*Daily computer usage and office supplies; Fax machine, printer. Also using computer programs such as Microsoft, DealPack, and Excels
*Handling legal documents and filing auto sales through Missouri Department of Revenue.
*Checking credit reports and researching customers for collection. Circle K (Mac’s Convenience Stores) - September 2010 – September 2012 2202 McCausland Ave Saint Louis, MO 63129, 8600 Watson Rd Saint Louis, MO 63119, 6211 Delmar Saint Louis, MO 63130
(Clerk/Assistant Manager)
When I first started at Circle K, I was brought in as part-timer. Soon after I started I was promoted to a
“Shift Manager” (which shortly after renamed to “Assistant Manger”) In May of 2011 I was on a medical leave for two and a half months due to a broken arm, this was not work related. Upon starting, I made
$7.50 an hour after I was promoted I was given $9.00 an hour.
*Customer Service and handling customer complaints.
*Maintaining a health work environment and meeting health code.
*Continuously keeping up with competition on gas prices and merchandise prices.
*Maintaining a work crew of three to five employees.
*Conducting audits and doing daily reports on cash intake.
*Stocking product and keeping advertisements up to date. Straub’s Fine Groceries - February 2008 - January 2011 Clayton Location 314-***-**** and Webster Groves Location (314-)-962-0169 While working for Straub’s, I literally started from the bottom and worked my way up. I started out bagging groceries and pushing carts. A couple of months after starting, I took on extra hours working as maintenance for the offices (cleaning and taking trash out). I continued to do these duties for about 6 months and then worked my way to working in the bakery and doing a lot of decorating and baking for the store. I helped cater parties and store functions. In 2010 when I became pregnant with my daughter, I started to get a little too big to pick up fifty pound buckets of icing etc. I started cashiering and stocking the remainder of my pregnancy. I also filled in for the floral department when it was needed. I did a lot of bouncing around and multi-tasking for Straub’s. Starting out I made $7.50 an hour, upon leaving I made $9.75 an hour.
*Excellent Customer Service.
*Organization and decorating skills.
*Food prep and following heath code.
*Customer problem solving and moving at a fast pace.
*Making sales quotas and maintaining quality merchandise.
*Preparing customer orders along with store orders and audits.
*During the holidays I also helped with the gift department preparing orders and shipping orders to long distance customers.
Subway – September 2007 – September 2008
Hampton Location Saint Louis, MO 63139
This was my very first job; I worked there for two weeks and was offered to start training to be an assistant manager. I turned the opportunity down because I didn’t feel I was ready for that big of a jump when I was 16. I did work very hard and I learned as much as I could. Starting out, I made $6.50 an hour, upon leaving I made $7.25 an hour.
*Customer Service.
*Food prep and health code regulations.
*Working with money and deposits.
*On a regular basis, cleaning and disinfecting work areas.
*Keeping products stocked and at customer/management standards. Education
Central High School V.P.A. Class of 2009
I do not have any further education than High School, other than my work experience. Thank you for reviewing my Resume.
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