Customer Service Office Assistant
Resume:
La-Tanya Parker
Houston, TX *****
***********@*****.***
I am an energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. As a graduate and a person who has experience in any place in the work place. I am excellent in working with others to achieve a certain objective on time and with excellence.
Work Experience
Sr. Support Specialist
H&R Block - Houston, TX
December 2021 to Present
DIY Help Desk seasonal associate provides advanced client support by communicating via phone, email or chat with external clients requiring assistance of information on the DIY online and software tax products. WAH-Tech
Asurion Insurance - Houston, TX
October 2017 to May 2021
· WAH tech for Sprint and Verizon Wireless, provided tech support
· Completed claims
· Sold Connected Home Product
· Assisted customers with troubleshooting devices. Patient Access/ Team Lead
Sutherland Global Solutions - Houston, TX
August 2014 to September 2017
· Verified schedules.
· Explain in detail how EOB benefits were applied to a specific healthcare service.
· Responsible for determining Primary Payer/Secondary Payer status and keeping COB Policy Screens updated for claims to be processed correctly.
· Reviewing clients claims and determine whether they are covered under policy.
· Examine complex or unusual claims to determine whether they may be covered.
· Consultant for veteran who are seeking outside health care. Called providers, set appointments.
· Authorizing claim payment, setting reserves on payment, ensuring timely disbursement of funds to clients, coordinating or conducting investigations on insurance claims, identifying claims with possible recovery from third parties, and consulting with attorneys, doctors and agents regarding the disposition of complex claims.
Customer Service Rep/Collection Agent
Convergent Outsourcing Inc. - Houston, TX
September 2013 to June 2014
· Manage all outstanding balances for client payments and reconcile all invoices for accounts receivables.
· Maintain record of all client past payments and inform customer of same and prepare loan payment schedule for customers.
Office Assistant
The Results Company - Corpus Christi, TX
October 2009 to June 2011
· Provide remarkable customer service by handling inbound customer service calls.
· Offering problem resolution, developing the consumer knowledge of products and communicating and documenting responses effectively.
Medical Office Specialist
Dr. Daniela Badea-Mic - Corpus Christi, TX
June 2008 to October 2009
· Assist in the lab or patient treatment areas, insurance submissions, bill handling.
· Order and renew prescriptions with pharmacies, schedule appointments, dictation and transcribe recordings, update and organize patients' records. Customer Care
APAC - Corpus Christi, TX
October 2005 to January 2006
· Answer customer requests inquiries concerning services, products, billing, equipment, claims, and report problem areas, utilize mechanized systems to initiate and complete service orders and handle customer requests.
Education
Southern Careers Institute - Corpus Christi, TX
August 2011 to May 2012
Medical Assistant
Career Center of Texas - Corpus Christi, TX
September 2008 to June 2009
Gary Job Corps - San Marcos, TX
November 2005 to April 2007
Business Office Technology General Studies
Roy Miller High School - Corpus Christi, TX
August 1999 to June 2002
Skills
• ACE Wrap Technique
• Asepsis Technique
• Centrifuge
• Capillary Puncture
• Ear & Eye Irrigation
• Hematrocrit Testing
• Preparing a Sterile Field
• Specimen Collection/Testing
• Urinalysis
• Vital Signs
• 6 & 12 Lead EKG & Evaluation
• Basic Pharmacology
• Suture/ Staples Removal
• Tuberculosis Skin Test
• Venipuncture
• BLS/CPR First Aid Certified
• Patient Charting / Scheduling
• Excellent time management
• Experience working with C-level management
• Excellent verbal and written communication skills
• Type over 62 wpm
• Risk management skills
• Experienced in Front-Office operations
• Ability to monitor compliance with Code of Ethics policies
• Ability to conduct compliance audits and implement corrective actions
• Ability to research and analyze information in various situations
• Medisoft Software
• Medical Terminology
• ICD9/ICD10 CPT Coding
• Insurance Verification
• Fax/Copy Machine
• Business Communication Skills
• ID
• SC
• IM Injections
• Windows
• Analysis skills
• Customer service
• 10 key typing
• Microsoft Office
• Microsoft Word
Certifications and Licenses
First Aid Certification
BLS Certification
CPR Certification
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