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Service Representative Support Specialist

Location:
Chicago, IL
Salary:
60000
Posted:
September 07, 2022

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Resume:

Tanue David

Current Address: **** ***** ********* ******, • Chicago, Illinois 60636

Phone: (773) 954 – 3876 • Email: adshbt@r.postjobfree.com A case manager, client services/customer success specialist, educator, relationship builder, highly passionate self-starter, leader, and team player, with eleven years of experience seeking a stable position at an organization with opportunities for growth. EDUCATION Chicago State University Chicago, IL

BA in Political Science, Honors (2012)

PROFESSIONAL EXPERIENCE

May 2021-Feb 2022 Children’s Home + Aid Chicago, IL SCAN Navigator

A SCAN Navigator is a case manager who provides wrap-around case management services, which include legal, health, and employment services, transportation assistance, housing supports, educational supports, and counseling, for youth ages 14-24 to stabilize and reduce the likelihood of them engaging in violence.

• Conducted assessments/surveys to determine youth’s mental, emotional, and physical well-being in the aftermath of being the perpetrator or victim of violence or any recent/active court system involvement to develop a plan of action to prevent being a repeat offender or victim of violence, while simultaneously working with youth to complete probation.

• Provided referrals for employment, counseling services, housing assistance, and educational supports to help promote a thriving environment for youth and families living in communities that are traumatized by violence and victims of crime due to a lack of resources and intergenerational poverty.

• Planned and executed logistics for outings, sports and entertainment events and educational/informative events, for youth to get exposure to different experiences within and outside of their community to build on youth strengths as well as gain new information to increase Life Applied skills for better choices and healthier outcomes. May 2016-February 2020 Chicago Survivors Chicago, IL Family Support Specialist

A Family Support Specialist is a case manager who provides families who are survivors of homicide victims with six months of supportive counseling and comprehensive case management services including but not limited to funeral arrangements, legal assistance, financial assistance, housing assistance, mental health, and youth services.

• Conducted assessments/surveys to determine family members mental, emotional, and physical well-being in the aftermath of a homicide, 5 months after the homicide, and satisfactory feedback to determine the effectiveness of the program on families.

• Serviced, documented, and maintained client records for over three hundred (300) families who have become crime victims following a homicide using Efforts to Outcomes (ETO) and Salesforce database.

• Organized at least thirty (30) community flyer distributions, press conferences, and interviews in which families and Family Support Specialist wrote press releases to various media outlets (i.e. ABC, NBC, CBS, WGCI, Reuters, Telemundo) to call on Chicago residents to end the code of silence by providing any known information leading to an arrest and conviction.

• Liaised communications between Chicago Police Department and families through phone calls, emails, and in-person meetings with detectives, sergeants, and lieutenants from Area North, Central, and South to support the family throughout the homicide investigation.

• Connected fifty (50) eligible families with the Community of Survivors to assess programmatic functions (i.e. materials and delivery of services), receive unsolved homicide case meetings, attend family dinners and other social events with other survivors, follow up on Crime Victims Applications, and celebrations of life through prayer/candle vigils and balloon releases. October 2012-February 2020 Chicago State University Chicago, IL Academic Specialist

An Academic Specialist is a post-secondary educator who is responsible for helping to increase retention and graduation rates by providing social-emotional support, academic advising, and referral programs to undergraduate and graduate students.

• Serviced over two hundred (200) students in need of several services that included tutoring, academic advising, and one-on-one counseling to raise self-esteem and confidence during the reentry period or transition into a postsecondary environment.

• Created an assessment used to determine the qualifications of potential employees and designed four (4) workshops to teach students the importance of developing the following skills: time management, study habits, test-taking, and communication.

• Interviewed and assessed qualifications of ten (10) candidates for potential employment, within particular content areas, via phone and face-to-face interviews, and through the creation and grading of assessment materials. March 2015-May 2016 Children’s Home and Aid Chicago, IL Student Family Liaison

A Student Family Liaison is a mental health case manager who provides evidence-based interventions and supportive services to a caseload of clients, in elementary school, and their families for social-emotional development and academic advancement.

• Delivered services to clients and families, including assessment, case planning, facilitating evidence-based therapy groups, contact with parents, conducting home visits, modeling for parents, interacting with school staff, and resource referral and linkage.

• Provided crisis intervention services, including interaction with DCFS, Chicago police, and other community resources when there are safety issues immediately impacting twenty-five (25) clients and families.

• Facilitated thirty (30) weekly parent support groups, in which 75% of attendees looking for jobs attained employment through referrals and direct collaboration with other community organizations and external resources. February 2014-May 2014 Action Now Chicago, IL

Youth Organizer

A Youth Organizer is a public outreach recruiter who mobilizes urban community high school students, through the building of relationships with students, their families, teachers, and schools in Chicago, to influence policymakers on various social issues.

• Led a group of forty (40) youth to Springfield to lobby legislators in the State of Illinois to support HB4655, SB3004, and SB2793, each bill addresses limiting the barriers that significantly lower student achievement and matriculation rates.

• Canvassed and knocked on the doors of over six hundred (600) Chicago residents to increase community involvement in the political process, provide methods to restore the economy, and sign them up for Obamacare through ACA outreach.

• Coordinated and hosted youth meetings, with over thirty (30) high school students, to engage ideas for language changes to the bills, updated discussions on past and current events and issues, including but not limited to the “school-to-prison pipeline”, education equity, harsh discipline, restorative justice, police presence, and a lack of resources. October 2012-January 2014 Northeastern Illinois University Chicago, IL Community Worker

A Community Worker is responsible for community relations building through facilitating workshops, providing academic advising, mentoring and counseling for at-risk elementary and high school students, hosting events for families and community members.

• Provided over four hundred (400) 7th and 8th grade students with tutoring for improved grades, mentoring services by classroom support and home visits, and academic workshops to develop and increase leadership and community relation skills.

• Guided and consulted over forty (40) students and parents with the high school application process through individual and collective trainings, advisory meetings, and hands-on assistance from experienced community members.

• Coordinated at least ten (10) college tours for over eighty (80) high school freshmen and seniors, and organized high school fairs for over one hundred (100) seventh and eighth graders and their family members. October 2012-June 2013 Citizen Schools Chicago, IL Teaching Associate

A Teaching Associate is an after-school teacher who increases students’ academic achievement, instructs multiple skill-building activities to expose students to professional careers, and develops the students into advocates for increased community engagement.

• Instructed and academically advised an English Language Arts classroom of twenty (20) students in grade 6th and 7th, who achieved 100% improvement to or maintenance of an A or B grade in Reading.

• Planned and taught a Mock Trial apprenticeship, which included two (2) classes with fifteen (15) students who were taught courtroom etiquette, the parts of a trial, case facts, critical reading, analytical skills required for problem solving and arguing towards obtaining a favorable verdict by the jury.

• Created stronger community relations’ by contacting over twenty (20) local businesses and institutions to support the community-based Mock Trial apprenticeship.

July 2010-November 2010 United States Senator Roland Burris Chicago, IL Constituent Service Representative

A Constituent Service Representative is a government agent who is accountable for processing transactions and cases, maintaining constituent data, and providing a remedy for constituents with various hardships, complaints, and legislative policymaking demands.

• Trained five (5) interns on overall Chicago Office policies, which included the efficient use of programs to effectively record and store constituency requests.

• Organized and assisted with the selection process of over nine hundred (900) Air Force, Merchant Marines, Military (West Point), and Naval Academy nominations.

• Collected and entered data from over one thousand (1,000) constituents with concerns that included, but were not limited to property rights, immigration issues, veteran affairs, education, and various other public policies. January 2009-August 2012 A Knock At Midnight Chicago, IL Case Manager (Site Director)

A Case Manager (Site Director) is a social services case manager who provides mental and behavioral health services, such as group therapy, family counseling, and one-on-one interventions to remedy violent behavioral problems, truancy, and academic challenges.

• Counseled over eight hundred (800) Chicago Public School students with a history of violence, gang involvement, and substance abuse by implementing character building, conflict resolution, and professional development activities into their lives.

• Managed a team of two (2) Case Managers to assure high-quality services were provided, all daily, weekly, and monthly reports are turned in on time, staff shows up to weekly meetings on time, site rules and regulations are followed at all times, and staff attends meetings with administration from the site, as needed.

• Increased attendance rates of students serviced by 20% in less than three (3) months through daily school check-ins, phone calls home, and home visits, which led to family counseling sessions that created a familial system of positive reinforcements.

• Analyzed and generated a collection of quantitative and qualitative data of over two hundred (200) students via daily, weekly, monthly, and annual reports on progress of students, family outreach services, and community relations initiatives. AWARDS AND ACTIVITIES

Psi Sigma Alpha, National Political Science Honor Society • John Marshall School of Law Midwestern Regional Mock Trial Winner • Thurgood Marshall College Fund/Wells Fargo Scholar • Phi Theta Kappa International Honor Society, President • Chicago State University Presidential Scholar • Al Raby Memorial Community Activist Award • Chicago State University Political Science Merit



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