Front Desk Administrative Assistant

Jason M. Gordon

Metro Atlanta, GA · 678-***-****· **********@*******.***

TARGET: Administrative Assistant / Office Management

Team Leadership Communication Administration

HILTON WORLDWIDE • WELLSTAR HEALTH SYSTEM • CHEROKEE TOWN & COUNTY CLUB

Performance-driven, technologically savvy business professional seeks to leverage years of experience directing increasing performance to prosperous role in related field. Influential, incentive-focused employee development professional with a career history of turning around underperforming operations by recruiting/retaining high-caliber talent, fostering strong employee relations, and building cohesive, results-driven workforces and teams.

Leadership Strengths & Value Offered

Employee Engagement/Retention Motivational Training/Coaching Team Leadership/Development

Recognition and Incentive Program Design and Implementation Guest Services Budgeting and Cost Control

Revenue and Profit Optimization Community Relations Process Improvement Quality Control

Career History

WellStar Health System – Marietta, GA, 11/2018- 09/2020

Billing/Administrative Representative, WellStar Health System

Recruited by the Operations Manager to leverage hospitality experience in the office. Provide administrative support to various department. Answer telephones and promptly and courteously assist clients and employees throughout the organization. Maintain calendars, coordinating extensive appointments, meetings and domestic/international travel.

Key Impact:

Verified the monthly billings with the revenue collected to check for any errors.

Resolved any discrepancies in billing by checking it with the sale invoice, providing support to customers.

Maintained the account receivables group by collecting open invoices and helping to resolve any queries associated with it.

Coordinated with the IT department for any errors in the billing system, upgrading the system to make it more efficient.

Maintained billing reports by documentation of the invoices and revenue generated.

Developed query resolution system by solving customer queries promptly.

Cherokee Town and Country Club – Atlanta, GA, 2/2018- 7/2018

Fitness Receptionist, Cherokee Town and Country Club

Tapped by General Manager to lead fitness operation at a prestigious, high-volume country club in an upscale market with primarily high-end business clientele. Direct all fitness operations including, guest communications, collecting and processing feedback and maintaining facilities.

Key Impact:

Provide assistance to the Health Club Manager in handling the over- all operations of the fitness Club

Responsible for overseeing the reservation, payment and tracking procedures of Gymnasium, pool & recreation facilities

Handle the tasks of posting incurred charges by Guests & Members into the micros system and accomplish accounting procedures

Perform responsibilities of assisting gym instructors in ensuring that all safety procedures, rules and regulations are strictly adhered by members and guest

Responsible for promoting enthusiastically all classes, services that are offered in the health club

Perform periodic checking of on the cleanliness and order of the Gym & locker facilities

Maintain cleanliness in the reception area and ensure that collateral and products are properly displayed

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Extra Space Storage – Atlanta, GA (Rotating Locations), 8/2016- 12/2017

Property Manager, Extra Space Storage

Selected by the District Manager to a newly created, custom role to assist with directing storage operations. Provided leadership direction to 10 direct reports. Liaised among brand and facility principals to ensure delivery of operational, quality, and service initiatives aligned with standards.

Key Impact:

Streamlined operations and directed the introduction of training strategies to introduce a goal-driven service focus.

Rapidly gained a reputation as a top performer through goal-driven leadership and introducing employee engagement, recognition, and incentive programs to improve all key performance metrics and retention.

Hampton Inn – Atlanta, GA, 8/2014- 8/2016

Front Desk Supervisor, Hampton Inn

Recruited by General Manager and quickly developed and implemented strategies for front office, bellstand, parking, concierges, etc. that support achievement of the hotel's goals. Ensured front desk handles billing and cash in accordance with hotel's standards. Planned and coordinated hotel housing activities by working closely with Sales, Catering, Housekeeping and other departments.

Key Impact:

Rapidly gained a reputation as a top performer through goal-driven leadership and introducing employee engagement, recognition, and incentive programs to improve all key performance metrics and retention.

Developed and implemented processes and procedures for assigned departments, which support achievement of service and financial goals.

Shane’s Rib Shack – Atlanta, GA 6/2012- 5/2016

Catering Coordinator, Shane’s Rib Shack

Key Impact:

Responsible for assisting Sales & Catering Managers during execution of events

Work with other departments within the hotel to provide quality service to customers

Assist with the Month-end report development

Manages inventory of office supplies and processed purchase orders as directed

Maintains customer file management according to Shane’s standards

Create daily parlor cards, reader boards, posting masters, change log, website updates, wedding/meeting packages, and menus

Process deposits received, processing signed contracts, change status on booking, create files for upcoming events

Education

Atlanta Metropolitan College, Atlanta, GA: Hospitality Management Student Diploma (2014-2016)

Dawson Community College, Glendive, MT: General Studies Degree (2011-2013)

Technologies: QuickBooks Ultimate Software ADP OnQ

Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) Microsoft Publisher

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