Customer Service Representative

Miriam Stirling

*************@*******.*** 619-***-****

Meticulous administrative professional with a strong background in customer service, cash flow management, and training.

Work Experience:

Consumer Associate, CoreLogic 9/2019 – 8/2021

Assisted consumers via inbound telephone calls with CoreLogic Credco Instant Merge Report; utilized SalesForce to initiate / track audits, disputes, complaints;

Customer Service, San Diego City Retirement Systems 6/2016-12/2016

Enrollment Representative at front-desk; data-entry and scanning / indexing

Administrative Assistant, Sovereign Health Group 7/2011-7/2015

Served as liaison between company and biller, cash-flow management and billing follow-up, assisted with appeals/ denials; worked with doctors and therapists; trained claims reimbursement work-flow processes to team overseas via Skype; assisted with content writing for website blogs and internal manuals / training guides;

Office Manager, Touchstone Counseling Center 5/2008-10/2011

Billed insurance companies via clearinghouse websites NaviNet; Aetna, Cigna, United Health etc; front-desk reception; trained office staff and volunteers on policies and procedures; built company website using Adobe DreamWeaver www.coloradotcc.com

Customer Service Representative, Nordstrom Card Services 5/2008-5/2011

Provided customer support via inbound calls for basic account information, credit limit increase; balance transfers;

Education: Bachelors of Arts, in Philosophy, Metropolitan State College of Denver 2005

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