Customer Service Team Member
Resume:
Ronald R. Wolfe
***** ******** *****, ******* ******** 48239 313-***-**** **********@*****.***
Objective
To work for an established company to utilize and advance my skills and talents
Education
Education:
University of North Carolina-MCI Washington DC, DC United States
Technical or occupational certificate May 1993
GPA: 3.0 of a maximum 3.0
Credits Earned: 40 Quarter Hours
Major: Safety and Security Management
Relevant Coursework, Licenses and Certifications:
8 Certificates in Safety and Security Management Curriculum
Experience
Physical Security Assistance John D. Dingell VAMC August 2021- April 15, 2022
Duties, Accomplishments and Skills
Trained in Conventional Physical Security and Electronic Security System Design Course
Collects reports on compliance and regulations with Physical Security and Physical Access Control System.
Ensure that individuals are vetted
Assist in evaluations of risk and developing procedures
Design physical security measures to safeguard personnel and operations
Provide suggestions to Chief of Police regarding matters of security systems and security all around
Serve on focus groups regarding physical security panic and intrusion alarms.
Ensure cameras, panic and intrusion alarms are active
Provide input during construction of planned VHA projects
Assist in Physical Security Surveys
Establish and maintain effective working relationships with other offices
Resolve problems and issues with PIV cards
Attend Physical Security meetings and gather new program information
Accurately record minutes for Physical Security Sub Committee
Maintain a Physical Security Tracking report to ensure physical security surveys are followed up promptly
Key holder and distributor
Key Master
POC for ORTRAX system
Maximo ordering and completing representative
Parking Committee administrator
Key sorting and arranging coordinator
Process reports for Physical Security Department Monthly
Online Camera Tracker
0120 Background paper checks when scheduled
Hospital parking pass administrator
Daily safety check point rounds
Employee PIV badge updates and corrections administrator
Closed Circuit TV team member
Assign cameras in system when they are new or changed positions
Update the computers Lynx System on new or dormant machines
Maintain parking pass logs in computer
Produce lost key bill and report
Process extending parking passes for those paying monthly or quarterly
Lighting survey expert.
Maintain Physical Security Documents (signs and deliver)
Purchase card holder and supply order liaison
Clearing Agent for parking pass and key returns
Environmental Care Safety Inspector (EOC)
COR certified employee
RCS files administrator for physical security and alarms.
Administrative Timekeeper John D. Dingell VA Medical Center April 2017 –October 2021
Duties, Accomplishments and Skills
I administratively support the VA Police Department daily by maintaining and updating work and training schedules. I daily and accurately enter time worked or leave time taken into the VATAS system, then compile and report all the time worked and taken off at the end of the pay period to correctly upload into VATAS.I maintain and update files for bi weekly inspection. I prepare and run meetings with Training Officers and Chief of Police weekly. I keep files that track action items and turn into Chief of Police as needed per his request. I consult, advise and educate all levels of Police Officers on the methods and means to make operations more effective and efficient. I execute a complex project maintaining a roster of all reports requiring the closure by the Chief of Police. I perform work that involves applying analytical processes to the testing, implementation, and maintenance of new and improved information systems to accomplish the work of the facility through automation relating to newly hired police officers to gain access and Report exec orientation.
Program Support Assistant for VA Police Department John D. Dingell VAMC
June 2019 – August 2021(Dual Roles)
Duties, Accomplishments and Skills
Protection and Support Services ADPAC
Assisting with New Hires
Reading & Reviewing Resumes
Screening References
Evaluate Administration Program
Improved Efficiency of Service
Communicate with Vendors
Maintain Police Schedules
Maintain Police Training Log
Maintain Armory Logs files
Maintain Personnel Files
Records Liaison Specialist (Consolidation and auditor)
Watchlist Tracker
Maintain incident report
Daily/Monthly Post Police Post Assignments
Daily/Monthly Dispatch Journals
File Issued Ticket Violations
Maintain Evidence Forms
Acknowledgement Memos for files
Maintain Key Log
Key Tracker for Armory
Non-Smoking Committee member
Mail Room Representative
Patient Advocate Liaison (PAL)
Promotion Team (award, verifier & deliver)
Motor Vehicle Facilitator
Provide required maintenance for Police Vehicles
RCS Files Administrator
Interview Board Member
IOC Liaison
Covid 19 Screener
Gemba Board Creator
TMS Coordinator
New Employee Liaison
Employee Threat Assessment Team
Records Point of Contact
Electronic Swipe Sense Committee
Create and Send Emails
Inspect and file Resumes
Contact New References
Supply Officer
Promotion Team Member
Fugitive Felony Board Member
Environmental Care Inspection Team Member
Radio Tracking Manager
Automotive Inspector
Disruptive Behavior Committee Member
Report Closure Monitor
Clearing Agent
Staff Meeting Organizer
Employee Recognition Coordinator
File EPAS for Staff
Your IT POC
Motor Vehicle Operator John D. Dingell VAMC July 2009 – June 2019
Duties, Accomplishments and Skills
I transport veterans and their family members from their place of residence to the John D. Dingell Medical Center for their medical appointments.
I transport veterans and their family members from the John D. Dingell Medical Center to their place of residence after their appointments and business is complete.
I give administrative support to the Transportation Office compiling and running reports on time worked and leave taken, patients driven and time of transportation.
I accurately compile reports daily showing miles driven, patients transported and fuel consumption. I support hospital needs, assists end users in processes for transportation service efficiency and accurate documentation. I provide excellent customer service to veterans in need of assistance physically, mentally or emotionally. I lead the afternoon shift of employees; after management has left the hospital for the day, calculating patients returned and remaining.
Office Manager United States Marine Corps June 1989 – June 1993
Duties, Accomplishments and Skills
I maintained and updated driving logs and records daily.
I compiled administrative reports turned in weekly to headquarters.
I inspected and corrected daily driving reports.
I made a daily driving schedule for the platoon of drivers.
I maintained my daily requirements as a Marine.
Accomplishments
Proficient in Word, Excel, VATAS
August Employee of the Month PASS 2019
Quarterly Employee of the Month PASS 2019
Employee of the Year PASS 2019
Affiliations
Veterans of Foreign Wars - Lifetime Member
West Side Cubs - Executive Contributor
References
Mr. Todd St. Louis Mr. Phil Beesley
Ortrax Systems Durez Corporation
President of Operations President and COO
Contact this candidate