Customer Service Teacher Assistant

*** **** ****** ********, **, *****

To Whom It May Concern:

I am seeking a full-time caregiver assistant / or customer service position. My availability is Monday through Sunday..

I feel my qualifications make me the appropriate candidate for this job because I am able to create a welcoming environment for a variety of students, and allow young children to express their Funds of knowledge, in order to help students feel accepted for who they are. I have taken classes, which have given me the necessary knowledge and skills to help students in their everyday lives, such as psychology, where I was able to learn about behavior patterns based on insight. In addition, I have also taken Early Childhood Education courses helping me to become proficient to foster diversity. I believe I am capable of creating an ideal environment, where the child and teacher relationship strengthens through effective communication by joining your team.

I hope to hear from you as soon as possible to be able to set up an interview. I look forward to meeting you.

Sincerely,

Martha Zhinin 917-***-****

Objective:

To obtain a position as an Early Childhood Teacher assistant or customer service representative, where my previous experience and education can be of service in an academic field.

Summary of Qualifications

●Flexible

●Bilingual (English and Spanish)

●Poliate

●welcoming

●Problem solving

●classroom management

●Behavior modeling

●patience

●strong listener

●effectively work with parents

●Hard worker, and a dynamic individual with adept skills in customer service.

●multitask

●Knowledge of computer skills; Microsoft office, power point

Certificates:

●The New York State, Dept of Health Child and Adult Care Food Program

●Sexual Harrassment

●Prevention and Identification of Brain Injuries, including Abusive Head Trauma (AHT)

●Preventing Sudden Infant Death Syndrome and Promoting Safe Sleeping

●Emergency Preparedness

●Family Engagement

●Foundations in Health and Safety e-Learning

●Mandated Reporter Training: Identifying and Reporting Child Abuse and Maltreatment

Education:

James Madison High School- 3787 Bedford Ave, Brooklyn, NY 11229 (2013-2016)-(High School Diploma)

Borough of Manhattan Community College-199 Chambers St, New York, NY 10007 (2016-2017)- Early Childhood Education: Concentration: (Associate Degree)

Brooklyn College, -2900 Bedford Ave, Brooklyn, NY 11210 (2019-2022)- Early Childhood Education/ Psychology (Bachelor's degree)

Professional Highlights:

March 9th 2020-December 2020

Teacher Assistant

Stepahead Daycare

7100 Ridge Blvd, Brooklyn, NY 11209

●Set up materials and equipments for lessons

●Communicate with parents about parents teacher conference

●model positive behavior

●work with students when doing activities

●prepare nap time beds

●make sure students feel welcomed.

Customer Service Dispatcher:

10/2016-02/2020 Church Ave Car Service 3411 14th avenue 11218

●Performed a full range of radio and telephone operational duties.

●Provides assistance, information, and/or instructions to callers; directs and transfers calls to other State agencies as

Required.

●Maintains confidentiality of proprietary information.

●Give direction for customers when they call for a driver.

●Resolving all matters relating to drivers in a fair and expedient manner.

08/2019-10/2019

Teacher Assistant

My Sunshine Kids

8616 21st Avenue #2D

Brooklyn, NY 11214

●Help head teacher prepare materials for lesson plan

●Take attendance during circle time

●Write down each student's eating chart; how much they ate during the day after breakfast, lunch and dinner.

●I would prepare students bed for nap time

●Make sure every student feel welcoming inside the classroom by interacting with each individually

●Would make sure the allergy chart is up to date everyday before giving out any food

11/2017-04/2017: Teacher Assistant 322 44th St, Brooklyn, NY 11220: Bay ridge Child Care Center Inc.

●Worked one-on one with children challenging behavior

●Helped head teacher prepared learning materials daily

●Helped with breakfast and lunch preparations

●Clean toys and books weekly

●Maintain a positive and welcoming attitude/ environment around children and parents at all times

●Create positive communication with student and parents.

●Observe, interact, and response to children’s needs

09/ 2016 – 2017 Babysitting Experience

Jaclyn Eiges Ayala Educator Brooklyn, NY

●Physically and verbally interacted with the child throughout the day. Promoted good behavior by using the positive reinforcement method. Maintained a child-friendly environment with engaging activities and continuous outdoor access.

●Assist children with an attentive focus to foster self-discipline, such as overseeing their daily needs by adequate supervision, which includes free time, reading time, and providing the essential nutritional needs.

11/2014 - 8/2016

Teacher Assistant

Victory Outreach Church on the Kids Ministry Brooklyn, NY

●Cared for children between 5 to 8 years of age

●Responding to each child’s individual needs, entertain children with songs, books, movies and other educational materials.

●Responsible for supervising daily functions benefitting the child’s overall well-being by reading Bible scriptures and promoting well-balanced nutritional needs.

07/2014 - 08/2014:

Medical Records Secretary

Lutheran Augustana Center Brooklyn, NY

●Maintained complete confidentiality in accordance with organization and legal requirements. Purged outdated files.

●Wrote reports, emails, kept the department clean, organized and professional.

●Fostering a cohesive environment through effective communication among patients.

10/2014 - 09/2015

Women Sale Associates

Marshalls Brooklyn, NY

●Retrieved alternate items and sizes on request. Listened to customer needs and preferences to provide accurate advice.

●Trained all new sales employees on effective techniques. Created attractive displays.

● Promoted teamwork, where I am able to build a trusting relationship with my customers and colleagues by motivating them through the use of effective communication.

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