Customer Service Sales Manager
Resume:
Pablo Martinez
Experienced Leader Ready to Make a Difference
Tyler, TX 75701
***********@*****.***
I'm a participative leader that can work as part of a team, or as an individual unsupervised. Looking to use skills learned through education and work experience to deliver results. Authorized to work in the US for any employer
Work Experience
Store Director
PUBLIC Automotive Group - Tyler, TX
November 2019 to Present
• Responsible for operating used car dealership
• Recruit, hire, train, and supervise sales team and ASD
• Work with local shops and coordinate with service department to ensure lot cars are mechanically sound and schedule and approve customer repairs following company warranty guidelines
• Ensure lot vehicles are inspected to comply with state and federal guidelines
• Approved deals following company underwriting guidelines
• Complete and compile deal jacket for each contract to send for vehicle titling and registration
• Work with staff to create and execute marketing campaigns to create leads via social media, flyers, and community involvement
General Manager
RnR Tire Express - Tyler, TX
2017 to 2019
• Responsible for overall direction, coordination and performance of the store.
• Supervise four non-supervisory employees and one assistant store manager in a team environment to exceed daily and weekly goals.
• Interview, hire and train employees; responsible for planning, assigning and directing work.
• Ensure availability of merchandise and services by maintaining inventories.
• Determines marketing strategy changes by reviewing operating and financial statements and sales reports.
Sales Manager
Stanton Optical - Tyler, TX
2016 to 2017
• Increase revenue by selling glasses to customers who either get appointment with in house doctor or bring outside prescription in • Work with lab manager and OD doctor to ensure flow of store is smooth to maintain patient satisfaction
• Train sales staff to ensure that company guidelines and processes are being followed to maintain sales per hour goals while reducing errors to minimize order remakes and cut down on COGS
• Lead as an example to maintain sales goals numbers
• Handle customers complaints and incorrect orders due to staff error or prescription errors
• Responsible for maintaining sales floor in accordance with company standards
• Perform end of day duties including reconciling cash drawers, preparing deposits slips, and closing reports.
Property Manager
Lock Box East - Longview, TX
2014 to 2015
• Rented self-storage units in person and over the phone
• Trained and provided leadership to staff to make sure they were adept at selling units and handling daily operational duties in absence of manager.
• Answered telephones ; made marketing and collection calls ; showed units ; collected rents and fees ; prepared and mailed notices, letters and invoices ; prepared and made daily bank deposits.
• Developed employee schedule, controlling total hours worked and limiting overtime hours
• Ordered supplies and inventory ; assisted with compiling and maintaining operating budget
• Oversee daily operations of facility
Community Manager
YES! Communities - Tyler, TX
2014 to 2014
-2014
• Maintain an excellent customer service relationship with residents
• Manage on-site maintenance staff with effective recruitment, training, and motivation programs
• Maximized rental income while minimizing expenses through effective planning and control, while following company guidelines
• Assisted residents and ensured all complaints were handled promptly and appropriately
• Implemented sales and marketing plans to maximize rental income and achieved high occupancy levels
• Maintained positive working relationship with outside vendors Sales Manager
Rent A Center - Tyler, TX
2012 to 2014
• Processed payments from customer; refurbished return merchandise to rent-ready state
• Responsible for weekly service visits, inventory control, and loss prevention
• Responsible for sales floor readiness and setting up merchandise according to company plan-o-grams to maximize visibility
• Increased traffic flow to gain and retain customers by telemarketing and setting up flyer campaigns.
• Assisted with recruiting and hiring new staff; trained new staff in selling techniques and product knowledge.
Commercial Specialist
ABC Home & Commercial - Lewisville, TX
2010 to 2012
• Set daily schedule from monthly snapshot of service route
• Utilized training to provide customers with pest control and eradication service
• Managed time to ensure route was completed in efficient manner while ensuring customer satisfaction
• Expanded route in East Texas territory via cold calls, consultations, and the use of literature Education
B.B.A.
University of Texas at Tyler - Tyler, TX
2011
Skills
• inventory
• Scheduling
• Training
• Operations
• Payroll
• Inventory Management
• retail sales
• Team Building
• Microsoft Word
• Word
• Sales Experience
• Customer Service
• Property Management
• Microsoft Excel
• Computer literacy
• Management
• Office experience
• Negotiation
• Cold Calling
• Planograms
• Sales Management
• Merchandising
• Human Resources
• Conflict management
Certifications and Licenses
Driver's License
Assessments
Basic computer skills — Proficient
July 2019
Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
Full results: Proficient
Customer service — Highly Proficient
July 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Highly Proficient
Customer focus & orientation — Proficient
July 2018
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Proficient
Written communication — Expert
July 2018
Measures a candidate's ability to convey written information using proper grammar rules. Full results: Expert
Verbal communication — Highly Proficient
November 2020
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
• Excellent communication and interpersonal skills
• Superior critical thinking and decision-making ability
• Fluent in Spanish and English
• Accustomed to working in detail-oriented and high-paced environments
Contact this candidate